Encountering the ‘Something went wrong loading this program’ message on BBC iPlayer? Learn what Error Code 02066 means and how to fix error 02066 in BBC iPlayer.
If you’ve encountered the dreaded BBC iPlayer Error Code 02062, you’re not alone. This error often shows up across different devices, including Amazon Firestick, Smart TVs, Xbox, PlayStation, and desktop apps.
The error message typically reads: “Something went wrong loading this program. This is usually a temporary problem. If it’s a program that’s just finished on TV, then try again shortly or try a different program.”
While this can be a frustrating issue, most of the time it’s a minor glitch that can be fixed with simple troubleshooting steps. In this blog post, we’ll walk you through the most effective ways to solve the BBC iPlayer Error Code 02062 across various devices.
Why Does BBC iPlayer Error Code 02062 Occur?
Before diving into the solutions, it’s important to understand why this error occurs. The Error Code 02062 can arise due to several factors:
Device-related issues: Outdated firmware or apps that haven’t been updated can cause this error.
Network issues: A poor or unstable internet connection, especially when streaming high-quality videos, can trigger this error.
Access rights and location issues: Users outside of the UK may encounter this error due to geographical restrictions, or when a VPN or proxy is interfering with the connection.
App cache issues: A corrupted cache in the BBC iPlayer app can cause it to malfunction.
Server-side issues: Sometimes, the problem may lie on the BBC iPlayer servers, which could be undergoing maintenance or experiencing an outage.
With that in mind, let’s explore the solutions for fixing this issue across different devices and configurations.
BBC iPlayer Error Code 02062 on Firestick
If you’re using an Amazon Firestick and encountering the BBC iPlayer Error Code 02062, here are some effective solutions:
Power Cycle Your Amazon Firestick
A quick and easy solution to many issues, including the Error Code 02062, is to power cycle your Firestick.
To do this, turn off your Firestick by unplugging it from the power source. Wait for 30 seconds, then plug it back in. Turn on the Firestick, and check if the issue has been resolved.
This simple reset can often solve issues with connectivity and streaming.
Update the BBC iPlayer App
Ensuring that your BBC iPlayer app is up-to-date is crucial for resolving many errors, including 02062.
To update the app, go to Settings on your Firestick. Scroll down and select Applications. Choose Manage Installed Applications. Then, select BBC iPlayer from the list. If an update is available, choose Update to install the latest version.
Having the latest app version ensures compatibility with the latest BBC iPlayer features and fixes known bugs.
Clear the BBC iPlayer Cache
Cached data can build up in the BBC iPlayer app, leading to loading errors like 02062.
To clear the cache, go to Settings on your Firestick, select Applications, then Manage Installed Applications. Scroll down and select BBC iPlayer. Choose Clear Data and then Clear Cache. Restart your Firestick and check if the error persists.
This will remove temporary files that may be causing the issue, and could resolve the 02062 error.
Change DNS Settings
Incorrect DNS settings can sometimes prevent BBC iPlayer from loading content properly. Here’s how to fix it:
- Open Settings on your Firestick.
- Scroll down and select My Fire TV.
- Choose About and note your current network details (IP address, Gateway, Network Prefix Length).
- Go back to Network Settings and select your current network.
- Disconnect and reconnect to the network.
- Enter new DNS settings:
- For DNS 1, enter 8.8.8.8.
- For DNS 2, enter 8.8.4.4.
- Save the settings and check if the error is resolved.
By using Google’s public DNS servers, you can bypass any DNS-related issues that could be causing the 02062 error.
Reinstall BBC iPlayer
If all else fails, reinstalling the BBC iPlayer app may solve the problem.
Go to Settings > Applications > Manage Installed Applications. Select BBC iPlayer and choose Uninstall. After uninstallation, go to the App Store and reinstall the app. Log in to your account and check if the error is resolved.
Reinstalling can fix corrupt app files or installation issues that might be causing the 02062 error.
Contact BBC iPlayer Support
If none of these steps work, it might be a server-side issue, or something specific to your account or device. In such cases, contact BBC iPlayer Support for further assistance.
For more detailed steps on fixing this issue on Firestick, visit our step-by-step guide.
BBC iPlayer Error Code 02062 and VPN Use
If you’re using a VPN to access BBC iPlayer from outside the UK, it could be causing the 02062 error. Here’s how to fix it:
Why VPN Causes BBC iPlayer Error 02062?
Using a VPN can mask your location, but it can also create issues with geo-restricted services like BBC iPlayer. If the VPN server you’re connected to doesn’t have the correct UK-based IP address, or if BBC iPlayer detects the VPN, it might throw the 02062 error.
Disable Your VPN
If you’re using a VPN to access BBC iPlayer, try disconnecting from the VPN and accessing the service directly. BBC iPlayer may not recognize the VPN’s location and could resolve the error when you use your actual IP address.
Use a Different VPN Server
If the error persists while using a VPN, switch to a different VPN server located in the UK. Some VPNs have optimized servers for streaming, so using one of those could also resolve the error.
For tips on selecting a reliable VPN, check out our list of best free VPN services for streaming.
How to Fix BBC iPlayer Error Code 02062 on Smart TV
If you’re using a Smart TV to stream BBC iPlayer, here’s how you can troubleshoot and fix Error Code 02062.
Update the Smart TV Firmware
Firmware updates often fix bugs, including issues with streaming apps like BBC iPlayer.
Turn on your Smart TV and go to Settings. Select About or System (this will differ based on the brand). Look for the Software Update option and follow the on-screen instructions to update your TV’s firmware.
After the update, restart your Smart TV and check if the issue is resolved.
Clear the BBC iPlayer Cache
Just like on Firestick, clearing the cache on your Smart TV can help resolve the 02062 error.
Go to Settings > Applications. Find and select BBC iPlayer. Choose Clear Cache and Clear Data. Restart your TV and try streaming again.
This will remove unnecessary files and help the app perform better.
Change DNS Settings
If your Smart TV is using the wrong DNS settings, it might prevent BBC iPlayer from working correctly.
Open Settings and select Network. Select your current Wi-Fi network. Go to Advanced Settings and change your DNS settings to 8.8.8.8 and 8.8.4.4. Save the settings and reconnect to the network.
By using Google’s public DNS servers, you can resolve DNS-related issues causing the error.
Reinstall BBC iPlayer
If the problem continues, you may need to reinstall the BBC iPlayer app.
Go to Settings > Applications > BBC iPlayer. Select Uninstall and then reinstall the app from the app store.
Additional Tips to Avoid BBC iPlayer Error Code 02062
Here are some general tips to prevent the error from recurring:
Ensure your internet speed is fast enough to stream HD content. A poor connection can trigger error code 02062.
Update your device regularly. Keep your device’s software and the BBC iPlayer app up to date.
Limit other device usage. If multiple devices are connected to the same network, it could slow down your connection. Try disconnecting other devices while streaming.
Avoid using a proxy. If you are outside the UK, avoid using an unreliable proxy to access BBC iPlayer, as this can cause access issues.
How to Watch BBC iPlayer Abroad
BBC iPlayer is a UK-only service, but you can still access it abroad by using a VPN. Simply connect to a server in the UK and enjoy your favorite BBC shows.
However, as mentioned, not all VPNs work with BBC iPlayer. If you encounter issues, try a different VPN provider or server. For more help, check out our guide on how to access BBC iPlayer from outside the UK.
Conclusion
BBC iPlayer Error Code 02062 can be frustrating, but it’s usually fixable with a few simple steps. Whether you’re using a Firestick, Smart TV, Xbox, or PlayStation, the troubleshooting methods we’ve discussed should help you get back to watching your favorite BBC content without any issues.
If the problem persists, don’t hesitate to reach out to BBC iPlayer support. They will help you troubleshoot further or inform you of any ongoing service issues.
Remember, most of the time, the issue is either with your app, network settings, or device firmware, and can be fixed without much hassle. Happy streaming!
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