Learn how to fix Error 195 AMD installer cannot continue and resolve the ‘unable to access the required web resources’ issue. Fix AMD Adrenalin update failed.
If you’re encountering AMD Error 195 while installing the AMD Radeon Software, you’re likely facing an issue where the installer fails to access the required web resources. This error prevents you from fully utilizing your AMD graphics card by blocking the installation of necessary drivers. The message “Oops! Something went wrong. AMD installer cannot continue because it is unable to access the required web resources” typically appears when the AMD Software Installer is unable to connect to AMD’s servers.
Why Is This Important?
This is more than just a minor inconvenience. Without the appropriate drivers, your system may not fully leverage your AMD GPU, and you might experience performance issues, screen glitches, or limited graphical capabilities. It’s crucial to get this issue resolved as soon as possible for the optimal use of your graphics hardware.
In this guide, we’ll walk you through why AMD error 195 occurs and how to fix AMD installer error 195 with step-by-step solutions, including some troubleshooting tips to help you resolve the issue quickly.
What is AMD Error 195?
AMD error 195 occurs when the AMD Radeon Software Installer is unable to access the necessary web resources from AMD’s servers. This usually happens if the system cannot connect to AMD’s servers during the installation process. The error message displayed typically reads:
“Oops! Something went wrong. AMD installer cannot continue because it is unable to access the required web resources.”
This error can happen for a number of reasons, which are primarily linked to either local connectivity issues (like firewall or antivirus interference) or server-side issues on AMD’s end. Sometimes the problem is temporary, especially if it’s related to AMD’s servers being down for maintenance or experiencing high traffic.
Why Does This Matter?
Without the proper installation of graphics drivers, your system may not perform optimally, and you might not be able to access advanced features, such as AMD’s Adrenalin Software, FreeSync, or Radeon settings. Fixing this issue quickly restores functionality, allowing your system to take full advantage of your AMD graphics card.
2. Why Does AMD Error 195 Happen?
The main causes of AMD error 195 include:
- Antivirus Software:
Antivirus programs, particularly third-party software, can mistakenly flag the AMD Software Installer as a potential threat. This is a common issue because antivirus programs often detect changes to system files, such as the installation of new drivers, as suspicious activity. In such cases, the antivirus may block the installer from accessing the necessary resources or even halt the installation altogether. - Firewall Settings:
Both Windows Firewall and third-party firewall software can block the necessary connection between the AMD installer and AMD’s servers, which causes the error. Many firewalls are set to block unfamiliar connections, which can prevent the installer from reaching AMD’s servers to download essential installation files. - AMD Servers:
There are times when the issue might not be with your system at all. AMD servers can occasionally experience downtime due to maintenance, server overload, or connectivity issues. This prevents the installer from downloading the required components, resulting in error 195. - TLS 1.2 Compatibility:
If your system is using an outdated version of TLS (Transport Layer Security), it might not be able to establish a secure connection to AMD’s servers. TLS 1.2 is the standard encryption protocol, and older versions may not work well with modern servers, resulting in installation failure.
How to Fix AMD Error 195: Step-by-Step Solutions
Turn Off Windows Defender and Windows Firewall
Sometimes, Windows Defender and Windows Firewall can block the AMD Software Installer, preventing the installation from proceeding. Here’s how to disable both temporarily:
Steps to Disable Windows Defender:
- Press Win + I to open Settings.
- Navigate to Update & Security > Windows Security > Virus & threat protection.
- Click Manage settings under Virus & threat protection settings.
- Turn off Real-time protection.
Steps to Disable Windows Firewall:
- Press Win + S, type Windows Defender Firewall, and press Enter.
- In the following window, click Turn Windows Defender Firewall on or off in the right panel.
- Select Turn off Windows Defender Firewall (not recommended) for both private and public network settings.
- Click OK to save changes.
After disabling both utilities, try running the AMD Software Installer again. Once the installation is complete, re-enable both Windows Defender and Windows Firewall for continued protection.
Tip: If turning off the firewall resolves the issue, consider adding AMD installer to the list of allowed applications in Windows Defender and your third-party firewall. You can also configure your firewall to temporarily allow traffic to AMD servers.
Temporarily Disable Your Antivirus Software
Third-party antivirus software may mistakenly flag the AMD installer as a threat. Here’s how to temporarily disable it:
- Launch your antivirus application.
- Navigate to the settings section.
- Look for an option to temporarily disable the antivirus and choose a duration to disable it.
- Proceed with the installation of the AMD drivers.
After installation, re-enable your antivirus software to continue protecting your system.
Tip: For Malwarebytes, go to the Allow List in the settings, click on Add, and select Allow a file or folder. Choose the AMD software installer to add it to the allowed list.
Perform a Clean Boot for a Smooth Installation
A clean boot helps identify if background processes are interfering with the AMD installer. Here’s how to perform a clean boot:
- Press Win + R, type msconfig, and press Enter.
- In System Configuration, click on the Services tab.
- Check the box for Hide all Microsoft services and click Disable all.
- Go to the Startup tab and click Open Task Manager.
- Right-click on each item in Task Manager and select Disable.
- Go back to the System Configuration window, click on the Boot tab, and check Safe boot.
- Click Apply and OK.
After restarting your PC, try running the AMD Software Installer again. Once installation is complete, return to System Configuration and re-enable your startup programs.
Why Clean Boot Helps:
A clean boot helps eliminate interference from unnecessary startup programs or services that might be running in the background. Sometimes, software updates or other applications might conflict with the installation of AMD drivers. By performing a clean boot, you essentially narrow down the number of processes running during installation, ensuring that the AMD installer can operate without interference.
Additional Troubleshooting Tips
Check Your Internet Connection: Ensure your internet connection is stable and free of interruptions that might block the installer from connecting to AMD’s servers. Ethernet connections are generally more stable than Wi-Fi, so if possible, use a wired connection during the installation process.
Ensure You’re Using the Latest Driver Version: Make sure you’re trying to install the latest AMD drivers. AMD regularly updates its drivers to improve performance, fix bugs, and provide support for the latest hardware. You can use the AMD Auto-Detect Tool to automatically detect and download the correct driver version for your system. This tool will also guide you through the installation process to ensure it goes smoothly.
Check System Settings for Compatibility: Ensure that your system supports TLS 1.2 by updating your operating system and checking your internet settings. Modern versions of Windows, macOS, and Linux should automatically support this, but it’s always a good idea to confirm.
Manually Installing AMD Drivers: What to Do When Error 195 Persists
If you’re still encountering AMD error 195, you may need to manually install the drivers:
- Visit the AMD Support website.
- Download the appropriate driver package for your AMD graphics card.
- Follow the instructions to manually install the drivers on your system.
Why Manual Installation is Useful:
Sometimes, AMD’s automated installer may fail due to specific system configurations or network issues. In such cases, manually downloading and installing the drivers ensures that you’re getting the exact driver package that you need, without relying on the installer’s automatic download feature. This method is also useful if the installer is repeatedly failing to connect to AMD’s servers.
When Should You Contact AMD Support for Further Assistance?
Contacting AMD for Error 195 Resolution
If none of the solutions above work, it may be time to contact AMD Customer Care for further assistance.
When submitting a support request, make sure to attach the AMD Software Installer log file located in:
C:\Program Files\AMD\CIM\Log\Install.log
This log file contains detailed information about the installation process and can help AMD support technicians identify the root cause of the issue quickly.
Frequently Asked Questions About AMD Error 195
How do I fix AMD installation error 195?
Follow the solutions outlined above, including disabling firewall settings, antivirus software, or performing a clean boot.
Why can’t my AMD installer access required web resources?
This issue is typically caused by firewall settings, antivirus interference, or server downtime. Troubleshooting methods provided here should help you resolve the issue.
How do I manually install AMD drivers?
You can manually download the drivers from the official AMD Support page and follow the installation instructions.
Should I disable my antivirus for AMD driver installation?
Yes, temporarily disabling antivirus software can help resolve issues caused by false positives during the installation process.
How do I check my firewall settings for AMD installation?
Ensure that your firewall isn’t blocking the AMD Software Installer. You can add it to the list of allowed applications in your firewall settings.
Conclusion: Final Steps to Fix AMD Error 195
In this guide, we’ve covered the common causes and troubleshooting solutions for AMD error 195. Whether it’s antivirus software, firewall settings, or AMD server downtime, the steps outlined should help you resolve the issue quickly. If the error persists, don’t hesitate to contact AMD Customer Care for further support.
Useful Resources
AMD Official Support: The official AMD support page for troubleshooting drivers, software, and hardware issues.
AMD Error 195 Troubleshooting Guide: Official AMD guide for resolving Error 195 during software or driver installation.
AMD Driver Auto-Detect Tool: This tool automatically detects your AMD graphics card and provides the most up-to-date drivers for your system.
AMD Adrenalin Software: A comprehensive software suite from AMD to optimize graphics performance and driver management, which may help avoid installation issues.
AMD Radeon Software Help: A collection of resources, FAQs, and troubleshooting information for AMD Radeon drivers and software.
AMD Community Forums: The official community forum for AMD users, where you can ask questions, read similar user experiences, and get advice from other users facing Error 195.
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