Are you getting a network error while playing content on your Samsung TV? Learn how to fix network error on your Samsung TV in 2025.
Samsung Smart TVs are all about that top-notch entertainment—streaming Netflix, YouTube, and your favorite shows in crisp 4K and 8K. But if your TV’s internet connection takes a hit, suddenly you’re missing out on all the fun. Whether you’re facing a Samsung TV not connecting to Wi-Fi or dealing with a Samsung TV internet connection error, it’s frustrating when those streaming sessions get interrupted.
In this guide, we’ll walk you through how to troubleshoot and fix those annoying network errors on your Samsung TV—everything from Wi-Fi problems to software updates. We’ve got you covered with the easy steps to get you back to streaming and gaming in no time.
Common Network Issues on Samsung TVs
Network errors on Samsung TVs pop up for a bunch of different reasons. Here are the usual suspects:
- Samsung TV Not Connecting to Wi-Fi: This one’s super common. Your TV sees the Wi-Fi, but won’t connect. It could be a network hiccup, outdated settings, or a firmware update gone wrong.
- Samsung TV Internet Connection Error: Your TV connects to Wi-Fi but can’t access the internet. Maybe your router is acting up, the settings are off, or you’re not on the right network.
- Samsung TV Unable to Connect to Network: Some users face this issue where the TV doesn’t even see the Wi-Fi network, making it impossible to connect to either Wi-Fi or Ethernet.
Plus, there are specific errors like Wi-Fi Protected Setup (WPS) error on Samsung TV or if your TV keeps dropping Wi-Fi—ugh.
Diagnosing Network Problems on Your Samsung TV
Before diving into fixes, it’s crucial to figure out where the issue is coming from. Is it your TV, the router, or your internet service provider? Here’s how to break it down:
Connection Failure Between the TV and Router
- Symptoms: Other devices, like your phone or laptop, connect to the Wi-Fi, but your Samsung TV won’t.
- Potential Causes: Things like network congestion, interference from other devices, or maybe some settings are off on your TV.
Users on the Samsung support forums have pointed out that older routers or outdated Wi-Fi standards (like Wi-Fi 4) might not mesh well with newer Samsung Smart TVs. Upgrading to a Wi-Fi 5 or Wi-Fi 6 router could fix this.
Connection Failure Between the Router and Internet
- Symptoms: Your TV’s not getting internet access, even though everything else works fine.
- Potential Causes: This could be an issue with your internet service, a malfunctioning router, or an incorrect IP setup.
ISPs are reporting occasional outages during peak hours, which could impact your Samsung TV’s internet access. Checking with your ISP can sometimes clear things up.
Network Status Check
A quick way to check if your TV is having network problems is to use the Network Status tool built into your TV. It’ll show whether the TV is connected to the router and if it has internet access.
How to Check Network Status:
- Press the Home button on your remote.
- Go to Menu > Settings > Connection > Network > Network Status.
- If it’s failing to connect to the router, you’ll see “Failed.” If it can’t access the internet, the issue is on that end.
The Network Status tool can help pinpoint where things are going wrong.
Step-by-Step Guide to Fix Network Errors on Samsung TVs
Reset Network Settings
If your Samsung TV is still struggling with connectivity, resetting its network settings could be your best shot. This will wipe all saved Wi-Fi passwords and preferences, giving your TV a clean slate.
How to Reset Network Settings:
- Press the Home button on your remote.
- Go to Menu > Settings > Connection > Network.
- Select Reset Network, and confirm.
Once that’s done, go back to Network Settings, scan for your network, and enter your password. This can often clear up any lingering connection issues.
2. Use Device Care for Diagnostics
Samsung’s Device Care tool is a gem for fixing performance problems—including network-related ones. It’ll run diagnostics on your TV and suggest solutions.
How to Run Device Care Diagnostics:
- Press the Home button on your remote.
- Navigate to Menu > Settings > Support > Device Care.
- Select Device Care to let it do its thing.
If Device Care finds any issues, it will show you the possible fixes. It might suggest a reset or optimization for network settings.
A lot of Samsung users have reported success with Device Care, especially when it helps optimize storage and speed, which can also impact network performance.
Check for Software Updates
Outdated software is one of the sneakiest culprits behind connectivity issues. Make sure your TV’s software is up-to-date, as Samsung frequently releases patches that fix network bugs.
How to Check for Software Updates:
- Press the Home button on your remote.
- Go to Menu > Settings > Support > Software Update.
- Select Update Now.
If there’s no update available, you’re all set. If one pops up, let it install, and see if it helps with the network error.
Some users on the Samsung forums have mentioned that recent updates have resolved persistent Wi-Fi issues, especially when using Samsung Smart Hub or streaming on apps like Netflix.
Fixing Specific Network Issues
Samsung TV Won’t Connect to Wireless Network
If your Samsung TV isn’t connecting to Wi-Fi, it could be because of a weak signal or some setting that’s off.
Steps to Fix:
- Check Wi-Fi Signal: Make sure your router is within range, and if needed, use a Wi-Fi extender.
- Reboot TV and Router: Restart both devices to clear any glitches.
- Manually Connect to Wi-Fi: If automatic connection fails, manually enter your Wi-Fi details in Menu > Settings > Connection > Network.
Samsung TV owners have also noticed that switching from 5GHz to 2.4GHz Wi-Fi can sometimes help, especially with older models that struggle with the faster network.
Ethernet Connection Problems
If you’re on a wired connection but still facing issues, the problem might lie with your Ethernet cable or router.
How to Fix Ethernet Connection Issues:
- Check the Cable: Ensure the Ethernet cable is firmly plugged in at both ends. Try swapping it out if needed.
- Test with Another Device: Plug a laptop or other device into the same Ethernet port to see if it works.
- Change IP Settings: Try manually setting an IP address. Head to Menu > Settings > Connection > Network > IP Settings.
Advanced Solutions
Factory Reset Your Samsung TV
When all else fails, it’s time to pull the ultimate card: a factory reset. This will wipe your TV’s settings and apps, returning it to its original state.
How to Perform a Factory Reset:
- Press the Home button on your remote.
- Go to Menu > Settings > General & Privacy > Reset.
- Enter your PIN (usually 0000), and select Reset.
Once the reset is done, reconnect your TV to the internet and set it up again.
Many users in the Samsung forums report that a factory reset worked wonders for fixing persistent network issues that no other methods could solve.
Addressing the ‘Server Under Maintenance’ Error
If you’re seeing a ‘server under maintenance’ message while trying to stream, it’s likely an issue with the service itself, not your TV.
Steps to Fix:
- Restart the app and check again.
- Visit the service’s social media or support page to see if there’s an outage.
- If the issue continues, restart your router and try again.
Major streaming services like Netflix and YouTube sometimes undergo maintenance, which can lead to temporary outages. These are usually resolved quickly, so checking their status online can give you the latest info.
How to Improve Your Wi-Fi Connection for Better Streaming
Want to avoid network errors in the future? These tips can help you get the best Wi-Fi performance for streaming.
- Use a Wired Ethernet Connection: Wired connections are often faster and more stable than Wi-Fi—especially for high-quality streams.
- Upgrade Your Router: Look for a router that supports Wi-Fi 5 (802.11ac) or Wi-Fi 6 (802.11ax) for better performance.
- Limit Other Devices: Too many devices on the same network? That could be slowing things down. Try limiting other heavy usage while you’re streaming.
Speedtest.net reports that upgrading to Wi-Fi 6 routers has noticeably improved streaming quality and reduced buffering on Samsung Smart TVs. Faster and more stable connections make a world of difference, especially when you’re streaming high-definition content.
FAQs
Q: How do I reset the network settings on my Samsung TV?
A: Navigate to Menu > Settings > Connection > Network, and select Reset Network. Then, reconnect to your network.
Q: Why is my Samsung TV not detecting my Wi-Fi network?
A: Ensure your Wi-Fi signal is strong and restart both your TV and router. If the issue persists, check your TV’s network settings.
Q: How to fix error code 202 on Samsung TV?
A: This error usually indicates a network problem. Try resetting your network settings or updating the TV’s software.
Q: How to solve Samsung Smart TV internet connection issues?
A: Try resetting the network settings, checking your router, running Device Care diagnostics, or updating your TV software.
Q: Why does my Samsung TV keep disconnecting from Wi-Fi?
A: It could be due to a weak signal, network congestion, outdated software, or router issues. Try troubleshooting with a reset, software update, or Wi-Fi adjustments.
Q: What does the WPS error on my Samsung TV mean?
A: A WPS (Wi-Fi Protected Setup) error indicates a failed attempt to connect to your router using WPS. You can fix this by manually entering your Wi-Fi details or restarting your router.
Conclusion
Network errors can be a major headache, but with the right troubleshooting steps, most issues can be resolved quickly. By following the detailed solutions in this guide, you should be able to fix most Samsung TV network errors, whether they involve Wi-Fi, Ethernet, or software problems.
If the issue persists after following these steps, don’t hesitate to contact Samsung support for further assistance. They can help you dig deeper into the problem and provide additional solutions.
Useful Resoucres
Samsung TV Network Troubleshooting Guide: Comprehensive troubleshooting steps for resolving Wi-Fi and internet connection issues, including instructions for resetting network settings and checking software updates.
Device Care FAQ: Learn how to use the Device Care feature on your Samsung Smart TV to diagnose and optimize network and performance issues.
Test Your Internet Speed: Use this tool to check your network speed and ensure that your connection meets the minimum requirements for streaming 4K or 8K content.
Samsung TV Manual: Access your TV’s e-manual for specific network troubleshooting steps tailored to your model.
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