Learn how to fix PlayStation Network Error 2025 on PS4 & PS5. Step-by-step solutions for PSN connection issues, error codes, and server problems.
PlayStation Store can be frustrating. These issues affect both PS4 and PS5, and they often show up as PSN error codes or generic connection messages.
The good news? Most errors can be fixed with a mix of server checks and simple troubleshooting steps. In this guide, we’ll walk you through everything you need to know to get back online—whether you’re dealing with a server outage, sign-in failure, or a stubborn error code that won’t go away.
Why Does My PlayStation Keep Saying Network Error?
A PSN error usually comes down to one of two things:
Server-side problems – PlayStation Network is down or under maintenance.
User-side issues – your console, internet connection, or settings.
Here are the most common reasons:
- PSN maintenance or outage – temporary downtime for updates or server overload.
- Weak Wi-Fi or unstable internet connection – PS5 keeps disconnecting from Wi-Fi or PS4 cannot connect to PSN, especially if you’re far from the router.
- Incorrect date & time settings – mismatched time can cause sign-in authentication failures.
- DNS or IP address conflicts – wrong DNS or IP configuration can prevent PSN from verifying your connection.
- Network restrictions – office, school, or public Wi-Fi may block required PSN ports.
- Software bugs – outdated firmware or corrupted game files can trigger recurring errors.
In short, if you see a network error, first determine if the problem is with Sony’s servers or with your own setup.
Is PlayStation Network Having Issues Right Now?
Before diving into troubleshooting, always check if PlayStation Network is down. Many times, the issue is global and beyond your control.
Here’s how:
- Visit the PlayStation Network status page. This page shows real-time updates on account management, multiplayer gaming, and the PlayStation Store.
- Check if services like Account Management, Gaming & Social, or PlayStation Store are affected.
- Use Downdetector to see outage spikes reported by players across regions.
- Browse Reddit PSN down threads where gamers discuss live issues.
- Follow @AskPlayStation on Twitter for official acknowledgment and estimated fix times.
If PSN is down, you’ll need to wait until Sony fixes it. Outages are usually resolved within a few hours, but large-scale issues can sometimes take longer.
Common PSN Error Codes and What They Mean
Here are some frequently reported PlayStation error codes and their causes:
- PS4 error CE−34878−0: Application crash; restart the game or reinstall updates.
- PS5 error CE−108255−1: System crash or corrupted data, often fixed by database rebuild.
- PSN error WS−37397−9: Console or IP has been banned from PSN; requires contacting PlayStation Support.
- PSN error SU−42118−6: Failed system software update; may need a reinstall via USB.
- PSN error NW−31295−0: Connection timed out, often due to DNS issues.
- PSN error WV−33898−1: Cannot connect to the server within the time limit.
For a full breakdown, you can use the PlayStation error code lookup tool on Sony’s official support site. This helps identify the root cause quickly.
How to Fix PlayStation Network Error
PlayStation Network errors can interrupt gaming sessions, online sign-ins, or even block access to the PlayStation Store. While these issues can be frustrating, the good news is that most are fixable with simple steps. Below are the most effective solutions, arranged from the easiest to the more advanced.
Solution 1: Check PlayStation Network (PSN) Server Status
Often, the problem lies not with your console, but with Sony’s servers.
Steps:
- Open a browser and visit the official PlayStation Network Service Status page.
- Check for ongoing issues in Account Management, Gaming, or PlayStation Store.
- Cross-check with third-party platforms like Downdetector or Reddit’s PSN down threads to confirm if other players are experiencing the same issue.
Pro Tip: If PSN is under maintenance or facing a global outage, no local troubleshooting will help. You’ll need to wait until Sony restores services.
Solution 2: Restart Your Console and Router
Temporary glitches in network devices or your console can cause PSN errors. Restarting clears out cached conflicts.
Steps:
- Power down your PS4/PS5 completely (do not use Rest Mode).
- Disconnect your router and modem from power for at least 5–10 minutes.
- Reconnect them and wait until your internet is fully stable.
- Restart your console and attempt to sign in to PSN.
Pro Tip: Many users find that this basic restart fixes the error immediately, so don’t skip it even if it feels simple.
Solution 3: Run a Network Test
A network test helps identify whether the issue is your internet connection, NAT type, or PSN servers.
Steps:
- Go to Settings > Network > Test Internet Connection.
- Review details like Download Speed, Upload Speed, and NAT Type.
- If NAT Type is 3 (Strict), enable UPnP on your router or manually set up port forwarding:
- TCP Ports: 80, 443, 3478, 3479, 3480
- UDP Ports: 3478, 3479
Pro Tip: A Strict NAT restricts multiplayer connectivity and is a common cause of connection timeouts or “Cannot connect to the server within the time limit” errors.
Solution 4: Use Wired Instead of Wi-Fi
Wi-Fi connections are prone to interference and drops, especially in congested households.
Steps:
- Connect an Ethernet (LAN) cable directly from your router to your PlayStation.
- Go to Settings > Network > Set Up Internet Connection > Use a LAN Cable.
- Select Easy Setup and reconnect.
Pro Tip: If Wi-Fi is your only option, switch to the 5GHz band (if supported) for better speed and lower latency.
Solution 5: Change DNS Settings
If your ISP’s DNS servers are slow or unresponsive, your console may struggle to reach PSN servers.
Steps:
- Go to Settings > Network > Set Up Internet Connection > Custom.
- Select Wi-Fi or LAN, then choose Manual DNS.
- Try one of these DNS options:
- Google DNS: 8.8.8.8 / 8.8.4.4
- Cloudflare DNS: 1.1.1.1 / 1.0.0.1
- OpenDNS: 208.67.222.222 / 208.67.220.220
- Save and restart your console.
Pro Tip: Switching to a faster DNS can not only fix errors but also boost game download speeds.
Solution 6: Update System Software and Games
Outdated firmware can trigger compatibility issues with PSN.
Steps:
- Navigate to Settings > System Software Update.
- Install any available updates for the console.
- For games, go to Library > Options > Check for Update.
Pro Tip: Enable Automatic Updates to avoid being locked out due to old software.
Solution 7: Rebuild Database in Safe Mode
A corrupted database can affect network features and cause sign-in failures.
Steps:
- Power off your console completely.
- Hold the power button until you hear two beeps (~10 seconds).
- Connect your controller via USB and select Rebuild Database.
- Wait until the process finishes and restart.
Pro Tip: Rebuilding the database won’t delete saved data but can significantly improve system performance.
Solution 8: Adjust Date and Time Settings
Incorrect system time can block proper server authentication.
Steps:
- Go to Settings > Date and Time > Set via Internet.
- Restart your PlayStation after syncing.
Pro Tip: If syncing fails, set the time manually according to your region.
Solution 9: Try a Different Network
Your ISP may be blocking ports required by PSN.
Steps:
- Connect your PlayStation to a mobile hotspot or another Wi-Fi network.
- Attempt to sign in to PSN.
- If it works, the issue likely lies with your home ISP.
Pro Tip: Call your ISP and request that they unblock PlayStation ports if you consistently face issues.
Solution 10: Restore Network Settings to Default
Custom configurations can sometimes cause conflicts.
Steps:
- Go to Settings > Network > Set Up Internet Connection > Easy.
- Reconfigure your internet connection from scratch.
Pro Tip: Use this option if you’ve tried multiple custom DNS, MTU, or IP settings without success.
Solution 11: Contact PlayStation Support
If none of the above work, it could be an account-specific or console-specific issue.
Steps:
- Visit the official PlayStation Support page.
- Provide detailed information, including:
- The error code (e.g., CE−108255−1, WS−37397−9).
- Your console model (PS4 or PS5).
- The type of network setup you’re using (Wi-Fi, LAN, router model).
Pro Tip: Issues like account suspensions, bans, or severe hardware faults can only be resolved through Sony’s support team.
How Long Will PlayStation Network Be Down?
Most PSN outages last just a few hours, especially during routine maintenance. However, during unexpected outages caused by server crashes or high traffic (like game launches), downtime may last longer.
To stay updated:
- Bookmark the PSN status page.
- Check Downdetector for live outage maps.
- Enable notifications from PlayStation Support Twitter.
If your PS5 or PS4 still shows “PSN is busy” or “sign-in failed” long after services are restored, the issue might be local to your console or network.
FAQs About PlayStation Network Error
Why does my PlayStation say there is a network error?
It usually happens due to PSN outages, weak internet, incorrect DNS, or outdated system software.
How do I fix a network error on my PS4/PS5?
Restart your router and console, check PSN status, update system software, and adjust DNS settings.
Is the PlayStation Network down right now?
Check the official PSN status page or Downdetector.
How do I fix error code CE−108255−1?
Rebuild database in Safe Mode, update firmware, or factory reset if the problem persists.
Why won’t my PS5 connect to the internet but other devices will?
This points to DNS issues, router restrictions, or console-specific network conflicts.
How do you reset network settings on PS5?
Go to Settings > Network > Set Up Internet Connection > Easy/Custom to reconfigure from scratch.
What is the best DNS for PlayStation?
Google DNS (8.8.8.8 / 8.8.4.4) or Cloudflare DNS (1.1.1.1 / 1.0.0.1).
Conclusion: Solution for PlayStation Network Error
PlayStation Network errors are frustrating, but most are temporary and easy to fix. Start with the basics:
- Check if PSN is down.
- Restart your console and router.
- Use DNS tweaks, Safe Mode tools, and system updates to stabilize your connection.
If the issue persists, contact PlayStation Support or your ISP. With the right troubleshooting, you’ll usually be back online in no time—ready to play, download, or shop without interruptions.
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