Someone hacked your Ubisoft account and changed the email? Learn how to recover your hacked Ubisoft account and regain access quickly with our step-by-step guide.
Ubisoft, a titan in the gaming industry, powers some of the most beloved franchises in the world, including Rainbow Six Siege, Assassin’s Creed, and Watch Dogs. Millions of players use Ubisoft Connect to access their games, track progress, and make in-game purchases. But what happens when your Ubisoft account is hacked?
Being locked out of your account is not just frustrating—it’s a serious risk to your personal data, in-game progress, and payment information. In this guide, we’ll walk you through how to recover a hacked Ubisoft account, share expert tips on account security, and provide real user experiences to help you take swift action.
How Ubisoft Accounts Get Hacked—And Why You Must Act Fast
Ubisoft accounts are prime targets for cybercriminals, and hackers use several methods to gain unauthorized access. Why are Ubisoft accounts so valuable? It’s simple—Ubisoft games, in-game items, and linked payment methods are the perfect targets for fraudsters looking to resell games or make unauthorized purchases.
How Hackers Gain Access to Ubisoft Accounts
There are several common methods hackers use to compromise Ubisoft accounts. One of the primary methods is phishing, where hackers send fraudulent emails that appear to come from Ubisoft. These emails often contain malicious links that, when clicked, lead to fake websites designed to capture your login credentials. Phishing is particularly effective because it preys on unsuspecting users, often mimicking official communications with logos, URLs, and language that seem genuine.
Another popular method is credential stuffing. This involves hackers using previously leaked usernames and passwords from other data breaches. Since many people reuse passwords across multiple sites, hackers can try a list of compromised credentials on various platforms, including Ubisoft.
Finally, there’s the brute force attack, where hackers use software to automatically guess your password by trying thousands of different combinations. If your password is weak or simple, this method can be quite effective. Strong, unique passwords are critical in preventing this form of attack.
Signs That Your Ubisoft Account Has Been Hacked
If you notice any of these signs, your Ubisoft account may have been compromised:
- You can’t log in with your usual credentials. This is one of the most obvious signs that something is wrong.
- You receive password or email change notifications that you didn’t initiate. Hackers often change the password and email linked to the account, locking the real user out.
- You see unauthorized purchases or strange in-game activity. This is particularly alarming if your linked payment methods were used without your consent.
- Ubisoft emails stop coming to your inbox, or you notice account alerts from locations you don’t recognize. Hackers may change the recovery email, preventing you from getting important notifications from Ubisoft.
The sooner you respond to any of these signs, the better your chances of regaining control before the hacker changes the recovery email or enables additional lockouts.
Immediate Steps: What to Do the Moment You Suspect a Hack
When you realize your Ubisoft account has been hacked, speed is crucial. The faster you act, the higher the chances of regaining control before the hacker locks you out completely.
If You Can Still Log In
If you can still access your account, here’s what to do immediately:
Change Your Password
The first and most important thing you should do is change your password immediately. Make sure to choose a strong, unique password. Ideally, your new password should be at least 12 characters long and include a mix of upper and lower case letters, numbers, and special symbols. Do not reuse passwords from other sites.
Use a password manager to store your credentials securely. This is especially helpful if you’re prone to forgetting your passwords but still want to maintain high security. Password managers can also generate random, complex passwords for every site you use, making it much harder for attackers to gain access.
Enable Two-Step Verification (2SV)
Once your password is changed, the next step is to enable two-step verification (2SV). This adds an extra layer of security to your account. To do this, go to your Ubisoft account settings and enable 2SV using an authenticator app like Google Authenticator or Authy. Make sure to save your backup codes in a secure location, preferably offline. This way, if you lose access to your phone or authenticator app, you can still log in using these backup codes. You can also refer to this Ubisoft article if you encounter any 2SV issues.
2SV is one of the best ways to ensure that even if a hacker has your password, they cannot log in without access to your phone or authenticator device. It’s essential, especially when dealing with sensitive data like your gaming history or payment methods.
Review and Remove Unfamiliar Devices
Hackers often link their own devices to your account to maintain access. Therefore, it’s essential to check your Ubisoft account settings for any unfamiliar devices or linked applications. If you notice any, remove them immediately. This will prevent the hacker from accessing your account through their devices.
You should also log out of all devices from your account settings and re-authenticate only those you recognize. This will sever any unauthorized connections and give you a fresh start with your Ubisoft account.
Update Your Recovery Options
Finally, ensure that your email address and phone number are up to date. Make sure that no unauthorized person has changed the contact information associated with your account. If you have trouble receiving Ubisoft emails, consider changing your account email to a more reliable provider if your current one is filtering out Ubisoft messages.
Ensure that you have reliable recovery methods in place for the future. For example, consider using Gmail, which is less likely to block legitimate emails, or check your spam filter regularly.
If You Can’t Log In
If the hacker has already changed your password or email, don’t panic. You can still attempt to recover your account by following these steps:
Password Reset
If your email address is still linked to your Ubisoft account, go directly to the Ubisoft password reset page. Enter your email address and check your inbox (including spam and junk folders) for the password reset link.
If you’ve requested multiple resets, be sure to use the most recent link. Older reset links may have expired.
Troubleshooting
If you’re not receiving the reset email, check your email settings to ensure that Ubisoft’s emails aren’t being blocked. You can whitelist no-reply@accounts.ubisoft.com to make sure you receive the reset email. If the issue persists, try resending the email or adjusting your email filter settings.
Lost Access? How to Recover Your Hacked Ubisoft Account
If the hacker changed your email or password, account recovery becomes a bit more complex. But don’t worry, there’s still hope.
Password Reset (If Your Email Is Still Linked)
If you still have access to the email associated with your Ubisoft account, you can initiate a password reset. Follow these steps:
Visit the Ubisoft password reset page and enter your email address. You should receive a reset email within a few minutes.
Check all of your email folders, including Inbox, Spam, Junk, and Promotions. Look for an email from @account.ubisoft.com.
If you don’t receive the reset email, ensure that you’ve whitelisted Ubisoft’s email address to prevent it from being blocked by your email provider. Some providers, especially Hotmail, Yahoo, and Outlook, are notorious for blocking these emails.
Once you receive the reset link, follow the instructions to change your password and regain access to your account.
If the Hacker Changed Your Email (Full Lockout)
If the hacker changed your email address, you cannot use the password reset tool. In this case, you’ll need to contact Ubisoft support for manual recovery. This process may take a little longer, but it’s your best option.
Here’s what you should do:
Contact Ubisoft Support
Go to the Ubisoft support portal and create a recovery ticket. Be sure to include as much information as possible, such as:
- Your original email address
- The date of account creation (even an approximate date is helpful)
- Transaction IDs or purchase receipts from Ubisoft Store, Xbox, PlayStation, or Steam
- Details about any linked platforms, such as Xbox, PlayStation, or Twitch
- Your Ubisoft ID or gamer tags
If you had Two-Step Verification (2SV) enabled, provide details about your authenticator setup or backup codes.
What to Expect from Ubisoft Support
Once you submit your recovery request, Ubisoft’s support team will begin the verification process. The response time can vary. Some players report wait times of 2-3 days, while others report longer waits, especially during peak periods.
Ubisoft may ask for additional verification, such as a photo ID or answers to security questions. Be patient and prepared to provide as much proof as you can to speed up the recovery process.
Persistence Matters
If your recovery request is denied or ignored, don’t give up. Submit another ticket and reference the previous one for visibility. Many players have successfully regained access after multiple attempts, especially if they provided extensive proof of ownership.
What to do if your Ubisoft account gets hacked: Troubleshooting Recovery Problems
Even with the best advice, account recovery can sometimes hit snags. Here’s how to tackle the most common obstacles.
Ubisoft Emails Not Arriving
If you’re not receiving the password reset emails, check all of your email folders. Make sure you’ve searched the Spam, Junk, and Promotions folders, as well as any custom folders that might be filtering out Ubisoft’s emails.
To ensure you don’t miss future communications, whitelist Ubisoft’s email address: no-reply@accounts.ubisoft.com.
Some email providers, like Hotmail, Yahoo, and Outlook, are known to aggressively filter out these emails. If you’re using one of these providers, visit the help page to adjust the spam filter settings and unblock Ubisoft’s emails.
If you’ve sent multiple requests, remember that only the most recent reset link will work. Older links may have expired.
2-Step Verification (2SV) Problems
If you’re locked out of your account because of 2SV issues, follow these steps:
Sync Device Time
If you use an authenticator app like Google Authenticator or Authy, ensure your phone’s time is set to “automatic.” This will ensure that the time on your device matches the time used by the authenticator app.
Use Backup Codes
If you saved your backup codes when setting up 2SV, use one of them to regain access to your account.
Lost Device or Backup Codes?
If you’ve lost access to your authenticator app or backup codes, you will need to contact Ubisoft support. Be prepared to provide detailed verification to regain access. For more information, you can refer to this troubleshooting article.
Preventing Future Ubisoft Account Hacks—Your Ultimate Security Checklist
While recovering your account is important, preventing future hacks is even better. Follow these security tips to protect your Ubisoft account and digital life.
Use a Strong, Unique Password
Never reuse passwords across different websites. Your password should be at least 12 characters long and contain a mix of upper and lowercase letters, numbers, and special characters.
Change your password regularly, and avoid using easily guessable information like your name or birthdate.
Use a password manager to store your passwords securely, making it easier to generate strong passwords and avoid reuse.
Enable Two-Step Verification (2SV)
Set up 2SV with a trusted authenticator app like Google Authenticator or Authy. This adds an extra layer of security by requiring you to enter a code from your authenticator app in addition to your password.
Make sure to store your backup codes in a secure location, such as a password manager or offline.
Secure Your Email Account
Your email account is the gateway to your Ubisoft account, so it’s essential to secure it. Enable 2FA for your email account, use a unique password, and make sure your recovery methods are up to date.
Beware of Phishing Emails
Phishing emails are a common tactic used by hackers. Always double-check the sender’s email address to ensure it’s a legitimate Ubisoft email. Official Ubisoft emails will only come from @ubisoft.com.
Never click suspicious links or open attachments in emails that seem out of the ordinary.
Review Account Devices
Regularly check your Ubisoft account settings for unfamiliar devices or unauthorized logins. If you spot anything suspicious, log out of all devices and re-authenticate only those you trust.
Save All Purchases and Receipts
Keep a record of all your Ubisoft receipts and related transaction emails. This documentation will be useful in case you ever need to prove ownership during account recovery.
Real User Experiences & Lessons Learned
Real-life stories from gamers can offer valuable insights into the hacking process and recovery methods. Many users on forums like Reddit share their experiences of being hacked and the steps they took to recover their accounts.
For example, one user reported losing access to their account after falling victim to a phishing email. Despite having 2SV enabled, they couldn’t prevent the hacker from making unauthorized purchases. It took them weeks of submitting support tickets and providing extensive proof of ownership before they successfully regained access to their account.
Another user shared that Ubisoft’s support team initially ignored their recovery requests but finally responded after they included more verifiable information.
FAQs
What happens if your Ubisoft account gets hacked?
You could lose access to your games, payment info, and in-game progress. Immediate action can help limit damage and improve your chances of recovery.
How long does Ubisoft support take?
Response times vary based on the case and support volume. Some players have had their accounts recovered in days, while others have had to wait weeks.
Can Ubisoft ban hacked accounts?
If Ubisoft detects suspicious activity on your account, they may temporarily lock or ban it. Once you regain access, you can appeal the ban and explain the situation.
Why am I not receiving Ubisoft password reset emails?
Check spam/junk folders, whitelist Ubisoft’s sender, and ensure your email account is not filtering them out. Some providers (Hotmail/Outlook/Yahoo) are prone to aggressive filtering.
What if I can’t access my 2SV device or backup codes?
You’ll need to contact Ubisoft Support and provide detailed verification; only they can reset your two-factor authentication.
Can I recover all my digital purchases and progress?
If you successfully regain control, yes. If not, you may lose games, in-game progress, and items tied to your account.
Why do hackers target Ubisoft accounts?
They are valuable for their game libraries, in-game items, and tied payment methods—making them attractive targets for resale or fraud.
Can I talk to Ubisoft support by phone or live chat?
Support is mostly via ticket/email. Sometimes live chat is available during certain hours—check the Support portal for options.
Conclusion & Takeaways
A hacked Ubisoft account can be a stressful, even heartbreaking, experience. The key to recovery is speed, preparation, persistence, and knowledge. Take immediate action when you notice suspicious activity, and work with Ubisoft support to regain access. Most importantly, prevent future hacks by using strong passwords, enabling 2SV, and staying vigilant against phishing scams.
By staying proactive and secure, you can enjoy your Ubisoft games and keep your digital life safe from hackers.
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