Is your ChatGPT not generating images? Learn how to fix “We experienced an error when generating images” in ChatGPT.
ChatGPT’s image generation capabilities, powered by DALL·E 3 alongside the latest GPT-4o and GPT-5 models, have truly transformed how creators, marketers, and storytellers bring their ideas to life. Since GPT-4o launched earlier this year and GPT-5 followed mid-2025, image generation has become more accurate, faster, and visually impressive.
But sometimes, instead of the images you expect, you might run into the message: “We experienced an error when generating images.” This hiccup has become more common since mid-2025, especially during busy hours or right after OpenAI rolls out updates.
If you’re facing this issue, don’t worry—you’re definitely not the only one. This guide breaks down why these errors happen and walks you through practical, easy-to-follow fixes to get your image creation back on track.
What Does “We Experienced an Error When Generating Images” Really Mean?
When ChatGPT can’t generate an image for your request, it usually boils down to a few key reasons:
- Content Policy Restrictions: OpenAI has strict rules to keep the platform safe and respectful. If your prompt touches on topics like nudity, violence, or copyrighted content, image generation will be blocked. Since 2025, OpenAI has strengthened these filters, which means some prompts might get flagged more often. For full details, check their Usage Policies page.
- Technical Glitches or Server Overload: Sometimes, high traffic or scheduled maintenance leads to temporary interruptions. For example, a server outage in July 2025 caused several hours of downtime for image generation users worldwide.
- Prompt Issues: Vague requests or unsupported formats like animations or 3D images confuse the system, causing errors. Though GPT-5 understands prompts better than ever, clear and detailed requests still work best. If you want to sharpen your prompt skills, DALL·E 3 prompt guides offer great tips.
- Account and Regional Limits: Image generation with GPT-4o and GPT-5 is available only on paid plans like Plus, Pro, and Team. Free-tier users or those in restricted countries often encounter “image generation not available” errors.
- Network or Device Issues: Slow internet, VPNs, proxies, or cached app data can interfere with loading images. Even after recent ChatGPT app updates on iPhone and Android aimed to improve performance, some users still face delays or failures.
Common Causes Behind ChatGPT Image Generation Errors: What You Need to Know
Let’s unpack these causes a little more:
Content Policy Blocks: Why They Matter
OpenAI’s content moderation prevents misuse by blocking disallowed material. With the arrival of DALL·E 3, these safeguards became more sensitive in 2025, which occasionally results in some valid prompts being flagged. It’s always best to keep your prompts within safe and respectful boundaries.
Technical and Server Issues Affecting Image Output
At times, OpenAI’s servers get overloaded or need maintenance. For instance, on August 5, 2025, scheduled maintenance caused a brief halt to image generation. These rare interruptions can cause “image generation failed” errors.
Subscription and Account Limits: What You Should Know
Image generation features in GPT-4o and GPT-5 require a paid subscription. Free-tier users might find these tools unavailable or hit monthly limits. OpenAI updated its subscription plans in 2025, making some advanced features exclusive to Plus, Pro, and Team users. You can learn more at OpenAI Pricing.
Prompt Clarity Makes a Difference
Simple, descriptive prompts are your best friend. Instead of “Draw something cool,” try “Create an image of a futuristic cityscape at sunset.”
Network and Device Factors That Can Block Images
VPNs, proxies, slow connections, or old app cache may prevent images from loading correctly. The latest ChatGPT app updates (July 2025) target these issues, especially for iPhone users.
How to Fix the “We Experienced an Error When Generating Images” Issue: Step-by-Step
Try these practical steps to troubleshoot and solve the problem:
1. Confirm You’re on GPT-4o or GPT-5 With Proper Access
Double-check that you’re using GPT-4o or GPT-5 with image generation enabled—not older versions like GPT-3.5. Also, ensure your subscription (Plus or higher) supports this feature. The latest FAQs at OpenAI ChatGPT Plus are a good reference.
2. Make Your Prompts Clear and Specific
Use phrases like “create an image of” or “draw a picture of” to signal you want a visual. Avoid vague requests, even though GPT-5 handles prompts better, clear instructions always help.
3. Refresh or Restart Your App or Browser
Sometimes, simply restarting ChatGPT or clearing browser cache and cookies can fix temporary glitches.
4. Check Your Internet Connection and Disable VPNs or Proxies
A stable connection is crucial. Switching from restrictive work Wi-Fi to home internet or mobile data can solve loading issues.
5. Verify OpenAI’s Server Status Before Digging Deeper
Visit status.openai.com to check if image generation is down or facing issues.
6. Consider Upgrading Your Plan for Reliable Image Features
If you’re on the free tier, upgrading to Plus or Pro gives you full access to GPT-4o and GPT-5 image generation. OpenAI’s 2025 roadmap promises broader access but paid tiers are still the quickest way to get the newest tools.
7. Use Alternative AI Image Generators as Backup
When ChatGPT’s image generator is offline, you can rely on other AI platforms like Bing Image Creator, Craiyon, or Canva’s AI tools. These alternatives have also improved in 2025. So, check out this helpful resource on best free AI image generators without login for quick access and more options.
Getting the Most from DALL·E 3 in ChatGPT: Tips and Current Limitations
DALL·E 3 offers impressive new capabilities, but some challenges remain:
- Users have reported trouble keeping characters consistent across multiple images—key for storyboards or scripts. This was a hot topic on the OpenAI Community Forum in August 2025.
- Until improvements arrive, try using DALL·E 2 or uploading reference images (if supported) to help maintain consistency.
- Keep prompts simple and repeat key descriptions to help the AI maintain continuity.
For ongoing tips and community support, check out the OpenAI Community Forum.
Frequently Asked Questions About ChatGPT Image Generation Issues
Q: Why is my ChatGPT image generator not working?
A: It could be due to content policy blocks, server issues, subscription limits, or connectivity problems.
Q: How do I fix “an error occurred while generating image” in ChatGPT?
A: Refresh the app, clarify your prompt, verify your subscription, and check your internet connection.
Q: Why does my DALL·E keep saying an error occurred?
A: Usually, this is due to policy violations or temporary backend problems.
Q: Does ChatGPT have a limit on image generation?
A: Yes, depending on your plan. Plus subscribers typically get a generous monthly quota.
Q: What does “I wasn’t able to generate the image because this request violates our content policies” mean?
A: Your prompt includes disallowed content. Try rephrasing to comply with guidelines.
Q: How do I clear the cache on the ChatGPT app?
A: On mobile, go to Settings > Apps > ChatGPT > Storage > Clear Cache. For browsers, clear browsing data via settings.
Final Thoughts: Overcoming ChatGPT Image Generation Errors in 2025
Encountering the “We experienced an error when generating images” message is understandably frustrating, but it’s often a simple fix. By checking your model version and subscription, sharpening your prompts, refreshing your app, and ensuring your network is solid, you’ll resolve most issues quickly.
Remember, AI image generation is evolving fast. OpenAI continually updates and improves its tools, so staying informed and patient pays off.
Meanwhile, alternative AI image generators make great backups, so your creative projects never have to stop.
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