Aadhaar Error Code 331: Digilocker Has Received Unknown Error from UIDAI


Encountering “Digilocker has received unknown error from UIDAI” or Aadhaar Error Code 331? Learn how to troubleshooting it. steps to resolve these common issues in Digilocker. Ensure smooth authentication and avoid errors with our comprehensive guide.

Digilocker has received unknown error from UIDAI

Digilocker is a vital part of India’s digital infrastructure, providing citizens with a secure platform to store and access important documents online. However, users may occasionally encounter errors, one of which is the perplexing “Digilocker has received unknown error from UIDAI.”

Understanding the “Unknown Error from UIDAI”

When Digilocker displays an “unknown error from UIDAI,” it indicates a communication or data retrieval issue between Digilocker and the UIDAI (Unique Identification Authority of India). However, this error typically occurs when Digilocker attempts to access Aadhaar-related information but encounters an unexpected problem from UIDAI’s end.

Possible Causes of the Unknown Error

Server Issues: UIDAI servers may be down or experiencing high traffic, causing delays or failures in data retrieval.

Network Connectivity Problems: Unstable or poor internet connections can disrupt communication between Digilocker and UIDAI.

Incorrect Aadhaar Details: Entering incorrect or outdated Aadhaar details can result in errors.

Software Bugs: Bugs or glitches in the Digilocker app can lead to this error.

UIDAI Maintenance: Scheduled maintenance or unforeseen issues at UIDAI can temporarily disrupt services.

Duplicate Iris Used in Digilocker: Discuss the Error and Its Causes

One specific instance of this error is related to Aadhaar Error Code 331, indicating “Duplicate Iris used.” However, this error occurs when the same iris is scanned for both the left and right iris authentication. The UIDAI system requires two distinct irises for proper authentication.

Causes of Duplicate Iris Error

  1. Incorrect Iris Scan: Using the same eye for both scans.
  2. Technical Glitch: Software or device issues during scanning.
  3. Data Entry Mistake: Errors during Aadhaar registration.

Fix Digilocker Duplicate Iris Error: Provide Solutions to Resolve the Error

Provide Distinct Irises: Ensure you use your left eye for one scan and your right eye for the other to avoid the duplicate iris error.

Ensure Proper Positioning: Position yourself correctly and align your eyes with the scanner to get accurate scans.

Retry the Authentication Process: Retry using different irises and follow the scanning instructions carefully.

Update Digilocker App: Make sure you have the latest version of the Digilocker app installed to avoid bugs.

Contact UIDAI Support: If the issue persists, reach out to UIDAI support for assistance.

Contact UIDAI: https://uidai.gov.in/en/special-contact-support.html

What is Aadhaar Iris Scan Error 331?

Aadhaar iris scan error 331 ensures the accuracy and reliability of biometric authentication by requiring distinct irises for each scan. Also, this safeguard and prevents fraudulent activities and ensures the integrity of the authentication process.

Digilocker Iris Authentication Issues

Other common iris authentication issues in Digilocker may include:

Blurry Scans: Poor quality scans can fail the authentication process.

Lighting Conditions: Insufficient or excessive lighting can affect iris scans.

Device Compatibility: Some devices may not be fully compatible with Digilocker’s iris scanning feature.

How to Fix Aadhaar Error Code 331: UIDAI Iris Scan Error Solution

How to Fix Aadhaar Error Code 331

Maintain Good Lighting: Ensure proper lighting conditions for clear iris scans.

Use Compatible Devices: Use devices known to work well with Digilocker’s iris scanning feature.

Follow Instructions: Also, carefully follow the instructions provided by the scanning device.

Regular Updates: Keep your Digilocker app and device software updated to avoid compatibility issues.

Conclusion

Encountering the “Digilocker has received unknown error from UIDAI” can be frustrating, but understanding its causes and following the troubleshooting steps outlined above can help resolve it. Whether it’s ensuring distinct irises for authentication, maintaining a stable internet connection, or keeping the Digilocker app updated, these measures can help prevent and resolve such errors. If problems persist, don’t hesitate to seek assistance from UIDAI support.


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