Fix the Dashlane “An unexpected error occurred. Please try again” login issue with this step-by-step guide covering causes, solutions, and support tips.
Dashlane is a widely used password manager that offers secure storage, autofill capabilities, and seamless syncing across devices. However, many users report encountering an irritating issue: the “An unexpected error occurred. Please try again.” message during login or while using the application.
This error can lock users out of their accounts and create significant inconvenience. If you’ve faced this issue, you’re not alone. This guide explains what causes the Dashlane unexpected error and walks you through reliable troubleshooting steps to resolve it.
What Is the Dashlane Unexpected Error?
The Dashlane unexpected error is a generic error message that often appears during login attempts on Dashlane’s web extension, desktop app, or mobile application. The full message typically reads:
“An unexpected error occurred. Please try again.”
This message may appear:
- When you try to sign into your account
- While syncing your passwords or data
- When opening the Dashlane extension or mobile app
Because the error lacks specific details, it can be difficult to identify what’s wrong. However, several known causes are documented by Dashlane’s support team and community reports.
Why Does This Error Happen?
There are multiple potential reasons why Dashlane might throw an unexpected error during login or operation. Here are the most common causes:
Outdated Dashlane App or Extension
Dashlane regularly releases updates that include bug fixes, new features, and compatibility improvements. If you are using an outdated version, Dashlane may block access or display the unexpected error message.
Regional Access Restrictions
Dashlane’s services may be blocked or restricted in certain countries due to local regulations. For example, users in mainland China have reported limited or no access to Dashlane. This can result in login errors or syncing failures.
VPN or Proxy Server Interference
Using a VPN or proxy may prevent Dashlane from establishing a secure connection with its servers. In some cases, Dashlane might flag masked or foreign IP addresses as suspicious, leading to failed login attempts.
Frozen Business Account
If you are part of a Dashlane Business plan, your access might be restricted by the organization’s administrator. A frozen account status will prevent login until it is reactivated.
Installation Issues or Corrupted Cache
Sometimes the app or extension becomes corrupted due to interrupted installations, browser conflicts, or system updates. This can lead to functionality issues, including the unexpected error.
Internet Connectivity Problems
A weak or unstable internet connection can cause Dashlane to fail to communicate with its servers, which in turn may trigger error messages during login or syncing.
How to Fix “An Unexpected Error Occurred” in Dashlane
Fortunately, the Dashlane unexpected error can often be fixed with a few straightforward troubleshooting steps. Below is a step-by-step guide to help you resolve the issue:
1. Update Dashlane to the Latest Version
The first and most important step is to ensure that you’re using the latest version of Dashlane. Outdated versions may be disabled by Dashlane’s servers for security reasons.
- If you’re using the mobile app, go to the Play Store or App Store to check for updates.
- If you’re using the browser extension, visit the Chrome Web Store or equivalent for your browser and update the extension.
- If you’re using the desktop app, download the latest version from Dashlane’s official website.
Running the latest version ensures that you’re not affected by known bugs or outdated protocols.
2. Disable VPN or Proxy Temporarily
If you’re using a VPN or proxy server, try disabling it temporarily. Dashlane may not work properly over some VPN connections, especially those that route traffic through restricted regions.
After turning off your VPN, attempt to log in again. If the issue resolves, consider using Dashlane without a VPN or changing your VPN server to a supported region.
3. Check Your Internet Connection
A stable internet connection is required for Dashlane to authenticate and sync data. Ensure your connection is strong and uninterrupted.
If needed:
- Switch to a different Wi-Fi network.
- Use mobile data as an alternative.
- Restart your modem or router.
- Temporarily disable firewalls or parental controls that may block app communication.
4. Confirm Business Account Status
If your Dashlane account is provided through a Business or Team subscription, check with your IT administrator to confirm your access status. Dashlane allows admins to freeze user access due to inactivity, policy breaches, or licensing issues.
If your account has been frozen, you will not be able to log in until your administrator reactivates it.
5. Reinstall Dashlane (Caution for Passwordless Users)
If none of the above steps work, a full uninstall and reinstall may fix corrupted data or restore broken functionality.
Steps to follow:
- Uninstall Dashlane from your device completely.
- Restart your device.
- Download and install the latest version from Dashlane’s official source.
If you use a passwordless account (one that logs in with device-based authentication), ensure that you are logged into Dashlane on another device or that you have access to your recovery key before uninstalling. Without either of these, you risk losing access to your stored passwords.
After reinstalling, don’t forget to re-enable features like PIN unlock, biometric login, and device syncing.
Specific Dashlane Login Errors and Their Solutions
In addition to the general “unexpected error” message, users may encounter other related login issues. Here’s how to fix them:
“Please Check Your Internet Connection”
This error is usually triggered when Dashlane cannot connect to its servers. Try switching networks or temporarily disabling your firewall or VPN.
“Version Not Supported”
This occurs when you are using a deprecated version of Dashlane. Updating to the latest version of the app or browser extension resolves this issue.
“Invalid Email Address”
This message may appear if you mistype your email or use an email not registered with Dashlane. Double-check your login credentials.
“Your Plan Only Supports One Device”
If you’re on Dashlane’s free plan, it only allows access from one device. Trying to log in from a second device will prompt this error. You can either log out from the previous device or upgrade your plan.
Is Dashlane Down?
Before spending time on fixes, it’s worth checking if the problem is on Dashlane’s end. A service outage could cause login issues or unexpected errors across multiple devices.
You can check Dashlane’s service status through the following:
- Dashlane Status Page
- Downdetector
- Dashlane’s official social media accounts for updates
If others are reporting the same issue, the error may be due to a temporary outage that Dashlane is working to resolve.
When to Contact Dashlane Support
If all else fails, it may be time to get help directly from Dashlane’s support team. Their technical team can assist with account recovery, login problems, and app errors.
To contact support:
- Visit Dashlane Support
- Use the contact form or live chat feature
- Provide details including your email, device type, operating system, browser, and the exact error message
Make sure to list the steps you’ve already tried to avoid repeated instructions.
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