Encountering “Epic Games: An error occurred during checkout”? Discover effective solutions to resolve checkout issues and enjoy seamless gaming today!
Experiencing an error during checkout on the Epic Games Store can be frustrating, especially when you’re eager to purchase a game or claim a free title. This blog post will explore common issues related to the “An error occurred during checkout” message and provide actionable solutions to help you resolve these problems efficiently. Additionally, we will cover topics such as checking the Epic Games server status, clearing the Epic Games cache, and understanding parental permission requirements for certain features.
Understanding the Epic Games Checkout Error
The Epic Games checkout error typically appears when users attempt to make a purchase or redeem a game on the Epic Games Store. This can be caused by various factors, including server issues, payment method problems, or network connectivity errors. Understanding the root cause is crucial for effectively troubleshooting the issue.
Common Causes of Checkout Errors
- Server Overload: During high-traffic events, such as free game promotions, the Epic Games servers may become overloaded, leading to checkout errors.
- Payment Method Issues: Problems with your credit card or payment method can trigger errors during the checkout process.
- Network Connectivity Problems: A weak or unstable internet connection can interrupt the transaction process.
How to Fix Epic Games Checkout Issues
If you encounter an error during checkout, follow these troubleshooting steps to resolve the issue:
Check Epic Games Server Status
Before diving into more complex solutions, check if there are any ongoing server issues with Epic Games. You can visit their official status page or social media channels for real-time updates.
How to Check Server Status
- Official Status Page: The most reliable source for checking Epic Games’ server status is through their official status page. This page provides real-time information about all Epic services, including game servers and login systems.
- Social Media Updates: Follow @FortniteStatus on Twitter for immediate updates about server status and maintenance schedules.
- Third-Party Sites: Websites like Down Detector can also provide insights into server issues reported by other users.
Verify Your Payment Method
Ensure that your payment method is valid and has sufficient funds.
What Should I Do If My Payment Method Is Declined on Epic Games?
If your payment method is declined on Epic Games, it can be frustrating, especially when you’re eager to make a purchase. Here are some steps you can take to resolve the issue:
1. Verify Your Payment Information
Ensure that the payment details you entered are correct. Double-check the following:
- Card Number: Make sure there are no typos.
- Expiration Date: Ensure the card is not expired.
- CVV Code: Confirm that the security code is accurate.
- Billing Address: Ensure that the billing address matches what your bank has on file.
2. Check for Sufficient Funds
Make sure that your card has enough balance or credit available to complete the transaction. If you’re using a debit card, ensure that your bank account has sufficient funds.
3. Contact Your Bank or Card Issuer
Sometimes, banks may decline transactions they perceive as suspicious or fraudulent. Contact your bank or credit card issuer to verify if there are any holds or restrictions on your account. They can also confirm whether the transaction was blocked and why.
4. Try a Different Payment Method
If your card continues to be declined, consider using an alternative payment method:
- PayPal: Link your credit card to PayPal and use it for purchases on Epic Games.
- Different Credit/Debit Card: If possible, try using another card.
By following these steps, you should be able to resolve most issues related to payment declines on Epic Games and continue enjoying your gaming experience without interruption.
Restart Your Device and Network Equipment
Sometimes, simply restarting your device and network equipment can resolve connectivity issues. Follow these steps:
- Restart your computer or console.
- Power cycle your modem and router by unplugging them for about 30 seconds before plugging them back in.
Use a Different Browser or Device
If you’re experiencing issues on a specific browser or device, try switching to another one. For example, if you’re using Chrome, switch to Firefox or Edge to see if the issue persists.
Clear Browser Cache and Cookies
Clearing the cache of the Epic Games Launcher can resolve various issues related to performance and display errors.
How to Clear Epic Games Cache
Clearing the cache of the Epic Games Launcher can resolve various issues related to performance and display errors.
Steps to Clear Cache on Windows
- Close the Epic Games Launcher: Ensure that the launcher is completely closed before proceeding.
- Open File Explorer: Press
Windows + Eon your keyboard. - Access Local App Data:
- In the address bar of File Explorer, type
%localappdata%and press Enter. - This will take you to your local app data folder.
- In the address bar of File Explorer, type
- Locate the Epic Games Folder:
- Find and double-click on the
Epic Games Launcherfolder. - Open the
Savedfolder inside it.
- Find and double-click on the
- Delete Web Cache:
- Locate the
Web Cachefolder withinSaved. - Right-click on it and select “Delete.”
- Go to your browser settings.
- Find the option for clearing browsing data.
- Select cache and cookies, then confirm.
- Locate the
- Relaunch Epic Games Launcher: After clearing the cache, reopen the launcher; this should resolve any display or loading issues you were experiencing.
Reinstall the Epic Games Launcher
If none of the above steps work, consider reinstalling the Epic Games Launcher:
- Uninstall the launcher from your device.
- Download the latest version from the Epic Games website and install it again.
How can parents grant permission for restricted features on Epic Games?
Parents can grant permission for restricted features on Epic Games by setting up parental controls through the Epic Account Portal. To do this, they need to log in to their child’s Epic Games account and navigate to the “Parental Controls” section in the account settings. Here, parents will be prompted to create a unique PIN that will allow them to manage access to various features, including social interactions, purchasing permissions, and game content ratings. Additionally, parents can specify which games their child is allowed to play based on age ratings and receive weekly reports on their gaming activity. This setup ensures that parents have control over their child’s gaming experience while allowing for safe engagement with the Epic Games platform.
What Are Cabined Accounts?
Epic Games has implemented a system where accounts created for users under 13 years old are classified as Cabined Accounts. These accounts have limited access until parental consent is provided.
Steps for Parents/Guardians
- Parental Consent Process:
- Parents need to verify their child’s account by providing consent through an email request from Epic.
- Once consent is granted, children will gain access to additional features and games that were previously restricted.
- Managing Permissions:
- Parents can manage permissions through their child’s account settings on the Epic website.
- They can resend requests for permission if necessary or change associated emails for consent requests.
- Creating Cabined Accounts:
- When creating an account for someone under age 13, ensure that you input their birthdate accurately so that they receive a Cabined Account setup automatically.
- Follow up with parental verification as soon as possible to unlock features.
Conclusion: Overcoming Checkout Errors on Epic Games Store
Encountering an error during checkout on the Epic Games Store can be a significant hurdle for gamers looking to purchase their favorite titles. Remember that patience is key during high-demand periods; server overloads are common but usually temporary.
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