Is your Face RD App not working while using Aadhaar? In this blog post, we will tell you how to fix Face RD App error 9708.

The Face RD app is a vital tool for Aadhaar-enabled services that rely on facial recognition. However, users frequently encounter technical issues, with one of the most common being Face RD App Error 9708. This error can obstruct essential services, leading to frustration and delays.
Additionally, we’ll tackle the problem of the Aadhaar Face RD app not working and explore potential solutions, making this a valuable resource for users experiencing any related difficulties.
What is Face RD App Error 9708?
Face RD App Error 9708 indicates a technical glitch that disrupts the app’s functionality. Also, this error may prevent users from utilizing Aadhaar-enabled services that rely on facial recognition, causing significant inconvenience.
Possible reasons for this error include:
- Unstable internet connection.
- Outdated app versions.
- Server-side issues with RD services.
- Incorrect app settings or corrupted app data.
Step-by-Step Solutions for Fixing Face RD App Error 9708

1. Check Internet Connectivity
A weak or unstable internet connection is one of the most common causes of Face RD errors. Here’s what to do:
- Ensure your device is connected to a stable Wi-Fi or mobile data connection.
- If using mobile data, try switching to Wi-Fi to see if the issue persists.
- Reset your network settings by toggling airplane mode on and off after a few seconds.
2. Restart the Face RD App
Restarting the app can resolve minor bugs or temporary disruptions in connectivity.
- Close the app completely, ensuring it isn’t running in the background.
- Reopen the app and try to initiate the Aadhaar face recognition service again.
- If the error continues, proceed to the next solution.
3. Clear Cache and App Data
Clearing the app’s cache can eliminate corrupted or outdated data that may be causing the issue.
- Go to your device’s Settings.
- Navigate to Apps > Face RD.
- Select Storage and tap on Clear Cache. If this doesn’t resolve the problem, try Clear Data to reset the app entirely.
Note: Also, clearing data will reset your login credentials and preferences.
4. Update the Face RD App
Using an outdated version of the app could lead to various issues, including the Aadhaar Face RD app not working.
- Open the Google Play Store or Apple App Store.
- Search for Face RD and check for any available updates.
- If there’s a newer version of the app, update it and relaunch the app to see if the error has been resolved.
7. Contact Face RD App Support
If none of the above solutions work, it’s best to seek help from the official support team.
- Visit the app’s official website or contact their customer support to report the issue.
- Provide detailed information about Face RD App Error 9708, along with any troubleshooting steps you have already tried.
Additional Tips: Fix Aadhaar Face RD App Not Working
- Optimize Lighting Conditions: Firstly, ensure you’re in a well-lit area with soft, natural light. Avoid direct sunlight or shadows that might obscure your face.
- Verify Face Visibility: Secondly, remove glasses, masks, or any headwear that could hinder face recognition. Ensure your hair is not covering your face.
- Strengthen Network Connection: Connect to a stable Wi-Fi network or ensure you have a strong cellular signal. Try restarting your device to refresh the network connection.
- Force Quit and Relaunch the App: Close the Face RD app completely and reopen it. This can resolve temporary glitches.
Face RD App Error 9708 Solution
Encountering Face RD errors can be frustrating, especially when trying to access Aadhaar-enabled services. Also, by following these troubleshooting steps, you should be able to resolve the issue quickly and effectively. If you continue to experience problems with the Aadhaar Face RD app not working, reaching out to customer support or checking for app updates is always a good final step.
For a comprehensive overview, you can download our Face RD App Error 9708 solution PDF for offline access. However, we hope this guide helped you fix the issue. Feel free to share your experience or any other methods you’ve found useful in resolving this error!
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