Getting error message ‘While retrieving information from server’ while using Google Play Store? Learn how to fix DF-DFERH-01 Play Store error
If you’re facing the DF-DFERH-01 error on the Google Play Store, you’re not alone. This error can prevent users from downloading or updating apps, often due to a connectivity issue or account sync problem. The good news? A simple fix in the Play Store settings can often resolve it. Here’s how to do it, along with additional troubleshooting tips.
What is DF-DFERH-01 Play Store Error?
The DF-DFERH-01 error appears when the Play Store is unable to retrieve data from Google’s servers. The issue can stem from network interruptions, corrupted cache, or account syncing issues, making it challenging to update or download apps. Fortunately, recent solutions have proven effective, allowing users to resolve this error quickly.
How to Fix DF-DFERH-01 Error in Google Play Store
Primary Solution: Toggle Off Google Store Feedback Options
Follow these steps to try this quick and effective solution. Many users have reported success after toggling off feedback options in the Play Store’s settings.
- Open the Google Play Store on your Android device.
- Go to Settings (tap the profile icon in the top-right corner, then choose Settings).
- Navigate to General > Google Store Feedback.
- Toggle Off both options in this section.
- Close and reopen the Play Store. The Play Store should refresh, and the error message should no longer appear.
This simple adjustment often refreshes the Play Store and allows it to reconnect with Google’s servers, fixing the error in many cases.
Additional Troubleshooting Steps for DF-DFERH-01 Error
If the primary solution above doesn’t fully resolve the error, try the following methods.
1. Check Your Internet Connection
Ensure that your internet connection is strong, as network instability can prevent the Play Store from syncing properly.
- Switch between Wi-Fi and Mobile Data and see if that resolves the issue.
- Restart your router or toggle Airplane Mode on and off on your device.
2. Clear Cache and Data for Google Play Store
Clearing the cache and data helps remove potentially corrupted files that may interfere with the Play Store’s functionality.
- Go to
Settings>Apps>Google Play Store. - Tap on
Storage>Clear Cache. - Next, tap on
Clear Data.
3. Clear Cache and Data for Google Play Services
Since Play Store relies on Google Play Services, clearing its cache and data can also help.
- Go to
Settings>Apps>Google Play Services. - Tap on
Storage>Clear Cache. - If there’s an option, tap
Manage Storage>Clear All Data.
4. Uninstall Play Store Updates
If the issue started after a recent update, uninstalling Play Store updates may help.
- Go to
Settings>Apps>Google Play Store. - Tap on the three dots in the upper-right corner and select
Uninstall Updates. - Restart your device and open the Play Store.
5. Remove and Re-Add Google Account
A sync issue with your Google account can lead to this error. Removing and re-adding your Google account may fix it.
- Go to
Settings>Accounts>Google. - Select your account and choose
Remove Account. - Restart your device, go back to
Accounts, and re-add your Google account.
Preventing DF-DFERH-01 and Similar Errors
To avoid this error in the future:
- Regularly clear cache for both Google Play Store and Google Play Services.
- Ensure your apps and Android software are updated.
- Maintain a stable internet connection, especially when updating or downloading apps.
Final Thoughts
The DF-DFERH-01 error is a common issue for Android users, but with the right steps, it’s usually resolvable. Start by toggling off the Google Store Feedback settings in the Play Store, then proceed to other methods if needed.
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Nope, nothing on this list worked for me
Then this must be some bigger issue! Have you tried to make the contact customer support?