Frustrated with EA Error Code 524 on your underage account? This guide offers effective solutions to troubleshoot and fix this common issue, ensuring a smooth gaming experience.

Introduction
EA Error Code 524 typically indicates that an underage account is trying to access content or features that are restricted to users over 13 years old. This can prevent you (or your child) from playing certain games or using specific features within the EA ecosystem. Here’s a step-by-step guide to help you resolve this error.
Understanding EA Error Code 524
Error code 524 is a common issue for underage accounts that attempt to access age-restricted content. This can be due to incorrect age verification information or other factors.
Error Message:
“Sorry, this account is not able to play online. See for more information. Error code: 524”
Resolving EA Error Code 524 for Underage Accounts
Option 1: Natural Age Up (for Accounts Nearing 13)
- If your child is approaching 13 years old, the simplest solution is to wait. Per EA, once your child reaches the designated age and logs into their Origin account, they will automatically receive an age-up notification. This notification will guide them through the process of setting up an adult account with access to unrestricted content.
Option 2: Providing Age Verification (for Accounts Needing Immediate Access)
- If your child needs immediate access to age-restricted content and has already reached the age requirement (13 years old in most regions), you can provide evidence to EA for verification. Here’s what to do:
- Contact EA Help Desk: Reach out to EA’s Help Desk and create a support case. Request a case number from the agent to reference in your subsequent communication.
- Prepare Verification Documents: Gather a picture of a legal document that clearly shows your child’s date of birth (passport, birth certificate, etc.).
- Contact EA via Email: Send an email to [email address removed] with the following information:
- The picture of the legal document proving your child’s age (must be 13 years or older in most regions).
- Information identifying the Origin account (Origin Name, Gamertag, etc.).
- Your Help Desk case number.
- (Optional, but recommended) Your child’s email address that will be associated with the aged-up Origin account.
Once EA receives and verifies the information, they will update your child’s account and send an email with instructions to complete the age-up process.
Additional Tips
- Never share account details with others: This can lead to unauthorized access and potential issues.
- Stay informed: Keep an eye on EA’s official support channels for any updates or announcements regarding age restrictions and account policies.
- Parental Controls: Utilize parental controls to manage access to age-restricted content even on verified accounts.
By following these steps and considering the additional tips, you should be able to resolve EA Error Code 524 for underage accounts. Remember to provide accurate age information and adhere to the age restrictions set by EA to ensure a safe and appropriate gaming experience.
For more information and troubleshooting tips, you can visit EA’s official support page: https://help.ea.com/en/
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