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How To Fix EA Error Code EC 10000: Resolve Unknown Error in EA App

Encountering Error Code EC 10000 in the EA App? Learn how to resolve this unknown error with step-by-step troubleshooting tips, including clearing the cache, checking firewall rules, using public DNS, and setting up a static IP address.

How To Fix EA Error Code EC 10000

Introduction to Error Code EC 10000 in the EA App

Encountering an error while using the EA App can be frustrating, especially when it’s something as vague as Error Code EC 10000. This unknown error can interrupt your gaming experience and leave you searching for answers. Fortunately, resolving this issue is often straightforward. In this guide, we’ll walk you through the steps to fix Error Code EC 10000 in the EA App.

Why is Error Code EC 10000 Occurring?

Error Code EC 10000 in the EA App typically indicates a connectivity issue or a problem with the app’s interaction with your network settings. This can be caused by various factors including corrupted cache, firewall settings, DNS issues, or network configurations. Understanding these potential causes can help you address the error more effectively.

How To Fix EA Error Code EC 10000

Resolve Unknown Error in EA App

Clear the EA App Cache to Fix Error Code EC 10000

Clearing the cache can often resolve many common issues with apps, including the EA App. Here’s how you can clear the cache:

  1. Close the EA App: Ensure that the app is not running in the background.
  2. Find the Cache Folder: Navigate to the cache folder, which is typically located in the EA App’s installation directory.
  3. Delete Cache Files: Select and delete all files within the cache folder. Do not delete the folder itself.

Restart the EA App and check if the error persists.

Check Firewall Rules for the EA App

Your firewall settings might be blocking the EA App, causing Error Code EC 10000. Here’s how to check and adjust your firewall rules:

  1. Open Firewall Settings: Go to your computer’s Control Panel and select “Windows Defender Firewall.”
  2. Allow App Through Firewall: Click on “Allow an app or feature through Windows Defender Firewall.”
  3. Find the EA App: Locate the EA App in the list and ensure both private and public network checkboxes are checked.

After making these changes, restart your computer and try running the EA App again.

Use a Public DNS to Resolve EA App Connectivity Issues

Using a public DNS server can improve your internet connection stability and resolve connectivity issues with the EA App. Here’s how to configure it:

  1. Open Network Settings: Go to the Control Panel, select “Network and Sharing Center,” and click on your active network.
  2. Change Adapter Settings: Click on “Properties” and select “Internet Protocol Version 4 (TCP/IPv4).”
  3. Use the Following DNS Server Addresses: Enter Google’s public DNS addresses:
    • Primary:
    • Secondary:
  4. Save Changes: Click “OK” and restart your network connection.

Set Up a Static IP Address for the EA App

Assigning a static IP to your device can sometimes resolve connectivity issues. Here’s how you can set up a static IP:

  1. Open Network Settings: Follow the same steps as above to access your network properties.
  2. Select Properties: Choose “Internet Protocol Version 4 (TCP/IPv4)” and click on “Properties.”
  3. Use the Following IP Address: Enter a static IP address that matches your network’s configuration. For example:
    • IP address:
    • Subnet mask:
    • Default gateway:
  4. Save Changes: Click “OK” and restart your computer.

Create an Exception in Bitdefender Antivirus for the EA App

Sometimes, antivirus programs like Bitdefender can interfere with the EA App, causing Error Code EC 10000. Here’s a solution shared by a user who faced the same problem:

“I was having the same problem – Getting error EC10000 when trying to sign into the Windows EA App. It turns out the problem was caused by my Bitdefender Antivirus protection. I resolved the problem and am now able to sign into my Windows EA App account after I created an Exception for the EA App in the Bitdefender Online Threat Protection module. I hope this helps some of you.”

To create an exception in Bitdefender:

  1. Open Bitdefender: Launch the Bitdefender application.
  2. Navigate to Protection: Go to the “Protection” section.
  3. Access Online Threat Protection: Click on “Online Threat Protection.”
  4. Manage Exceptions: Select “Manage Exceptions” and add the EA App to the exceptions list.

Restart your computer and try signing into the EA App again.

Additional Tips for Fixing EA App Error Code EC 10000

Sometimes, errors like EC 10000 occur due to internet interruptions, antivirus programs, or network policies on your PC. If the above steps do not resolve the issue, try the following:

  • Disable Antivirus Temporarily: Sometimes, antivirus programs can interfere with the EA App. Disable it temporarily to see if it resolves the issue.
  • Check for Network Policies: Ensure that your network does not have policies blocking the EA App.
  • Stable Internet Connection: Make sure your internet connection is stable and reliable.


Fixing Error Code EC 10000 in the EA App involves a few straightforward steps that address common connectivity issues. By clearing the cache, checking firewall rules, using a public DNS, and setting up a static IP address, you can usually resolve this error and get back to enjoying your games. If the problem persists, providing detailed information to EA Support can help them investigate further.

Contact EA Official Support: Link

By following this guide, you should be able to troubleshoot and resolve the unknown error in the EA App, ensuring a smoother gaming experience.

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