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How to Fix Jeevan Pramaan Error 904 (Biometric Authentication Failure)


Learn how to resolve Jeevan Pramaan Error 904 (Biometric Authentication Failure) and ensure a seamless pension certification process. Get expert tips and troubleshooting advice in our comprehensive guide.

Jeevan Pramaan Error 904 Biometric Authentication Failure

Jeevan Pramaan is a vital digital tool for Indian pensioners to maintain a seamless process of receiving their pensions. It offers an efficient way to prove their existence and eligibility for pension benefits. However, some users may encounter a common hurdle in this process – Jeevan Pramaan Error 904, which signifies a Biometric Authentication Failure. In this blog post, we’ll delve into the causes of this error and provide step-by-step guidance on how to resolve it.

Understanding Jeevan Pramaan Error 904

Error 904, or Biometric Authentication Failure, is encountered when the Jeevan Pramaan system is unable to successfully verify the fingerprints or iris scan of the user. This failure can be attributed to several factors, including:

  1. Malfunctioning Fingerprint Sensor or Iris Scanner: If your biometric device is not functioning correctly, it may lead to authentication failure.
  2. Dirty or Smudged Fingerprints or Irises: Fingerprint or iris sensors can be sensitive to dirt, moisture, or smudges, leading to an authentication failure.
  3. Incorrect Placement: Users need to correctly place their finger or eye on the sensor, and pressing down firmly is essential for successful authentication.
  4. Technical Issues: Sometimes, the Jeevan Pramaan system may experience technical difficulties that can result in Error 904.

Resolving Jeevan Pramaan Error 904

If you encounter Jeevan Pramaan Error 904, there are several steps you can take to resolve the issue and successfully generate your digital life certificate:

Jeevan Pramaan Error 904
  1. Clean Your Biometric Device: Start by gently cleaning your fingerprint sensor or iris scanner with a soft cloth. Ensure there is no debris or smudges affecting the scan.
  2. Ensure Clean and Dry Fingerprints or Irises: Before attempting authentication, make sure your fingerprints or irises are clean and dry. And avoid any potential interference with the scan.
  3. Correct Placement: Pay close attention to the placement of your finger or eye on the sensor. Ensure that you press down firmly and hold it steady during the authentication process.
  4. Technical Troubleshooting:
    • Verify that you are using the latest version of the Jeevan Pramaan software to benefit from bug fixes and improvements.
    • Restart your computer to clear any potential glitches.
    • Try different USB ports for your fingerprint sensor or iris scanner.
    • If possible, use an alternative fingerprint sensor or iris scanner.
    • Temporarily disable any antivirus or firewall software you have activated during the authentication process.

Contact Jeevan Pramaan Customer Support

If you have tried all of the above steps and still cannot resolve the issue. Also, don’t hesitate to reach out to Jeevan Pramaan customer support for professional assistance.

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In conclusion, Jeevan Pramaan is an essential digital service for Indian pensioners, and its Biometric Authentication Failure can be frustrating. However, with the troubleshooting tips and solutions provided. In this blog post, you should be well-equipped to overcome this obstacle and continue receiving your pension without any disruptions. Remember, in case of persistent issues, Jeevan Pramaan’s customer support is always there to assist you in resolving the error and ensuring a smooth experience.


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  1. Pingback: Jeevan Pramaan App Not Working? No RD Service Found? Here’s How to Fix It - Izoate

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