If you are getting Could Not Connect to Vendor Server while using Mantra device to authentic data. Let’s learn how to fix mantra error code 2100.
Mantra biometric devices are widely used for Aadhaar authentication, UIDAI login, PAN card download, and various other identity verification processes. However, users may sometimes encounter the frustrating Mantra error code 2100, which displays the message “Could not connect to vendor server.” This issue typically occurs due to network connectivity problems, incorrect time zone settings, or firewall restrictions.
Why Mantra 2100 Giving could not connect to vendor server Error
Before jumping into the fixes, it’s essential to understand the possible reasons behind this error:
Incorrect Time Zone Settings: Mantra devices require the system time zone to be properly configured. If it is incorrect, the device may fail to connect to the vendor server.
Windows Firewall Blocking the Connection: Sometimes, Your Windows Firewall blocks Mantra RD Service from accessing the internet, leading to connectivity issues.
Poor or Unstable Internet Connection: If your internet connection is weak, disrupted, or slow, the device might struggle to connect to the vendor server.
Outdated Mantra RD Service Version: Running an outdated version of Mantra RD Service can cause compatibility issues with UIDAI servers.
Here is the official statement from Mantra website over the reasons of occour this error: https://servico.mantratecapp.com/Index/New/images/download-files/FAQ-MFS-100.pdf
How to fix Mantra error code 2100
In this section, we will tell you how to troubleshoot the Mantra MFS100 device “Could not connect to vendor server” error, especially when trying to access Aadhaar-related services, such as UIDAI login, Aadhaar card download, or PAN card verification.
Follow these solutions to fix the issue and restore your biometric device functionality:
Set the Correct Time Zone (GMT+5:30 Chennai/Kolkata)
The Mantra RD Service requires an accurate system time zone to establish a secure connection with UIDAI servers. Incorrect time zone settings often lead to authentication failures which you need to correct your Windows time if incorrect first correct it. To do so,
Steps to Change Time Zone:
Open Control Panel and navigate to Clock and Region. Click on Date and Time, then select the Time Zone tab. Then Change time zone and set it to (GMT+5:30) Chennai, Kolkata. Tap OK, then Apply, and restart your system.
This will ensures that the biometric device syncs correctly with UIDAI authentication servers.
Disable Windows Firewall Temporarily
In many cases, Windows Defender Firewall blocks Mantra RD Service from connecting to UIDAI or vendor servers, causing Mantra error 2100. Temporarily disabling the firewall can help troubleshoot this issue.
Steps to Turn Off Firewall:
Open Control Panel > System and Security. Click on Windows Defender Firewall. Select Turn Windows Defender Firewall on or off.
For both Private network settings and Public network settings, choose Turn off Windows Defender Firewall (not recommended).
Click OK and restart your system.
If you are trouble find this disabling the firewall option, we suggest you to visit these guide to disable defender firewall in Windows 7 and Windows 10 users.
If disabling the firewall resolves the issue, add an exception rule for the Mantra RD Service instead of keeping the firewall off permanently.
Check Internet Connection and Network Stability
A stable internet connection is crucial for Mantra RD Service to communicate with the UIDAI and vendor servers. If your internet is slow or disconnected, you may encounter issues with Aadhaar authentication or Mantra RD Service registration.
Troubleshooting Steps:
Restart your Wi-Fi router or modem. Open a web browser and check if websites load correctly. Try connecting your device to a different network, such as a mobile hotspot.
Disable any active VPN or proxy settings that might interfere with the connection.
A reliable network is essential for accessing UIDAI services like Aadhaar card download, PAN card download, or e-KYC verification.
Update to the Latest Mantra RD Service Version
Using an outdated version of Mantra RD Service can cause compatibility issues with UIDAI biometric authentication servers. Always keep the software updated to avoid errors.
How to Update Mantra RD Service : Downloading mantra rd service new version
Visit the official Mantra Softech website. Navigate to the Downloads section. Look for the latest version of Mantra RD Service and download it. Install the updated software and restart your system.
This ensures compatibility with the latest UIDAI security protocols, allowing smooth authentication for Aadhaar-based services.
Additional Resources
For further troubleshooting and detailed step-by-step solutions to fix Mantra error code 2100 (Could not connect to vendor server), refer to the following official support guides and resources:
Official Mantra Biometric Software & Driver Downloads: Keeping your Mantra RD Service updated is crucial for smooth Aadhaar e-KYC, UIDAI login, and vendor server connectivity. Visit this page to download the latest RD service software, MFS100 drivers, and firmware updates to fix compatibility issues.
Microsoft Support – Windows Firewall Settings:
If Windows Firewall is blocking Mantra RD Service, preventing UIDAI login, Aadhaar authentication, and PAN card download, use this official Microsoft guide to manage firewall settings and allow biometric device communication.
How to Disable Windows Firewall: Sometimes, Windows Defender Firewall interferes with Mantra RD Service new version, causing connectivity issues with UIDAI servers. This guide explains how to turn off Windows Firewall temporarily to check if it resolves the vendor server connection error.
Mantra Technical Support & Services: Visit the official Mantra Softech support page for resolving issues related to Mantra MFS100 biometric device registration, RD service errors, and UIDAI authentication failures. This resource includes troubleshooting guides for various Mantra error codes.
Mantra MFS100 FAQs & Troubleshooting Guide (PDF): Download this official FAQ document for solutions to common issues like Mantra error 2100, RD Service registration failure, biometric authentication errors, and Aadhaar verification issues. It also includes instructions for driver installation and device setup.
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