Fix the “SKU does not exist” error on Pop Mart with proven tips, checkout solutions, and browser tricks to buy limited figures like Labubu in 2025.
If you’ve tried to buy a collectible from the Pop Mart website or app and received the frustrating “SKU does not exist” error message, you’re not alone. Thousands of Pop Mart collectors encounter this issue during high-demand product launches, especially when attempting to purchase sought-after figures like Labubu or Skullpanda.
We’ll also address other related problems like Pop Mart network error, product unavailable messages, and general Pop Mart checkout errors, while providing solutions sourced from real collectors who’ve dealt with them successfully.
Understanding the Pop Mart SKU Does Not Exist Error
The error message “SKU does not exist” appears on Pop Mart when the system fails to recognize the product’s SKU, or Stock Keeping Unit. This unique identifier is used internally to track inventory, images, pricing, and availability. When a product’s SKU cannot be found, it indicates that something has gone wrong in the background.
In most cases, this occurs when the product is either:
- Sold out seconds before you reached checkout
- Still syncing in the database due to server overload
- Missing key metadata like images or pricing information
Sometimes, the error message might even read: “We cannot associate an image with this SKU because the SKU was not created due to another error.”
This means Pop Mart’s backend system failed to load the full product entry, and therefore it cannot be purchased or even previewed.
Why Does Pop Mart Say SKU Does Not Exist?
There are several technical and logistical reasons why you may encounter the SKU not found Pop Mart error:
1. Product Just Sold Out
Pop Mart figures like Labubu often sell out in seconds during new drops. If you add one to your cart just as the stock runs out, the SKU reference remains, but the product becomes unavailable before checkout completes.
This is the most common scenario behind the Pop Mart sold out error paired with an unrecognized SKU.
2. Server Overload During High-Demand Drops
During limited-edition drops, Pop Mart’s servers often struggle to keep up with traffic. This causes delays in syncing product data across regions and devices. The SKU may exist on the backend but isn’t yet accessible from your browser or app, resulting in an error.
This type of Pop Mart website issue is particularly common during major releases or flash sales.
3. App or Browser Glitches
The Pop Mart app not working properly or a buggy desktop browser session can result in a broken connection between your cart and Pop Mart’s inventory system. This results in messages like “SKU not found” or “product cannot be processed.”
Some users have reported that switching browsers resolved the issue instantly.
What Does SKU Does Not Exist Mean on Pop Mart?
In simpler terms, the “SKU does not exist” error means the system has lost track of the product’s availability. It doesn’t always mean the product is gone. In some cases, refreshing or using a different device may restore access.
From a Pop Mart user intent perspective, this error can block purchases and cause missed opportunities, especially when time-sensitive releases are involved.
This issue falls under the broader category of e-commerce inventory problems and is particularly common among platforms that experience high-demand product errors during sales events.
Fixing the Pop Mart SKU Does Not Exist Error
There are proven techniques for resolving the Pop Mart SKU does not exist issue. These solutions are based on personal experience from real collectors navigating Pop Mart’s error-prone checkout process.
Reselect Address Fields on Checkout
Even if your shipping and billing addresses are pre-saved, you need to manually reselect them on the checkout screen. Scroll to the top and bottom of the page and click on your existing addresses again. This forces the platform to recalculate taxes and update cart contents.
Some users have noted that failing to do this caused not only SKU issues but also a Pop Mart unable to process order error due to incomplete calculations.
Try Multiple Browsers and Devices
Using more than one browser or device gives you multiple chances to reach checkout. For example, if the Pop Mart app isn’t working, switch to desktop browsers like Firefox or Opera GX.
One user successfully completed a purchase on their fourth attempt by switching from mobile to desktop, extending their cart timer just in time. Trying different platforms resets session timers, which helps recover items from your cart even after a failed attempt.
This workaround is particularly effective when facing Pop Mart app errors and checkout system delays.
Refresh the Page During Network Errors
If your checkout screen freezes or returns a Pop Mart network error, don’t exit immediately. Instead, refresh the page or tab to reload the product listing or cart. In some cases, you may be able to get back into the checkout page and extend the countdown timer.
You can learn more about addressing Pop Mart’s broader technical problems by reading this complete Pop Mart network error fix guide.
Where Do You Find the SKU Number on a Pop Mart Product?
Finding a SKU manually can be difficult, as Pop Mart doesn’t always show SKU codes on product pages. However, you might locate it in the following places:
- On the packaging of your previously purchased blind boxes
- Inside your order confirmation or shipping email
- In the product page URL (advanced users can inspect this via developer tools)
If you see an error like “unable to associate image with SKU,” it typically means the SKU was never linked properly in Pop Mart’s system, and you won’t find it externally.
This is part of broader online shopping error codes and highlights limitations in Pop Mart’s e-commerce backend.
Pop Mart Community Solutions and Collector Strategies
Pop Mart enthusiasts have developed their own methods for overcoming checkout frustrations.
One collector shared how persistence and browser-switching helped them complete a purchase on the second item after missing out on the first due to a Pop Mart checkout error. They stressed that each browser retry gave them another chance to restart the reservation timer, allowing access even during the final countdown.
Others emphasize the importance of timing, preparation, and fast clicking during release moments. A shared sentiment across the Pop Mart community is that while the system isn’t perfect, dedication and strategy increase your odds.
Collectors agree that:
- The app alone may not be reliable
- Product links should be bookmarked in advance
- Refreshing and switching browsers often leads to success
What Is Pop Mart?
Pop Mart is a designer toy brand originating in China, known globally for its blind box collectibles like Labubu, Dimoo, and Molly. The brand collaborates with artists and licenses to release exclusive characters, often sold in limited quantities.
Their products are distributed via the Pop Mart official website, mobile app, physical stores, and vending machines. Despite its cult popularity, Pop Mart’s checkout systems have not scaled well, leading to frequent errors during new drops.
High demand, coupled with automated bots and reseller interest, has made shopping on Pop Mart feel like a competitive event.
Common Pop Mart Checkout and Website Errors
In addition to the SKU issue, users may encounter:
- Pop Mart unable to process order
- Network timeouts
- Cart expired due to inactivity
- Error applying discounts or points
These fall under broader Pop Mart website issues and highlight the need for backend improvements.
If you’re dealing with checkout failures or technical glitches, be sure to check out this complete guide on how to fix network error on Pop Mart in 2025 for detailed solutions and real-world tips from collectors.
Preventing Pop Mart Errors During Future Drops
While no method is foolproof, these tips can help minimize errors and increase your purchase success rate:
- Always log in 10–15 minutes early before a release
- Use multiple browsers and the app simultaneously
- Reselect your address even if it’s saved
- Bookmark product pages in advance
- Refresh the checkout screen if you get stuck
- Use fast and stable internet to avoid timeouts
Following these methods will reduce the likelihood of experiencing Pop Mart checkout errors or failed orders due to broken SKUs.
Looking for Pop Mart Alternatives or Backup Options?
If you’re consistently encountering Pop Mart checkout errors, network issues, or missing out due to high demand, it might be time to explore reliable alternatives. Fortunately, there are several trusted platforms where you can find Pop Mart-style blind boxes and designer collectible toys — sometimes even with better user experiences and exclusive offerings.
From independent designer toy brands to established collectible retailers, these options can help you continue collecting without the frustration of constant errors.
Explore the full list in this guide: 5 Best Websites to Buy Pop Mart Alternatives or Collectible Toys in 2025
Whether you’re hunting for rare figures, looking for global shipping, or just want a smoother checkout process, this resource is a must-read for collectors in 2025.
Final Thoughts on the Pop Mart “SKU Does Not Exist” Fix
The Pop Mart SKU does not exist error is one of the most frustrating checkout problems for collectors, especially when time-sensitive drops are involved. But with preparation, browser strategy, and quick reflexes, it’s possible to overcome these setbacks.
Real collectors have found success not by relying on the system, but by learning to outmaneuver its limitations. From reselecting addresses to keeping multiple browsers ready, the key lies in persistence and adaptability.
If you’re facing this error in 2025, take comfort in knowing you’re not alone—and that there are actionable steps to give yourself a fair shot at securing the Pop Mart figures you love.
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