Are you getting error message “(S13) Your checkout attempt has been rejected”? Let’s learn how to fix Shopee Error S13.
Encountering the S13 error on Shopee can be frustrating, especially when it appears at checkout, preventing users from completing orders. This Shopee error code S13 has been reported most frequently with Cash on Delivery (COD) payments, affecting users who prefer this payment option. While Shopee support hasn’t provided an official solution, many users have found switching to a different payment method, like a credit card, to be effective in bypassing the issue.
What is S13 Error in Shopee?
The S13 error in Shopee is a checkout issue that commonly occurs during payment, particularly with COD transactions. Users see this Shopee checkout error S13 when attempting to finalize their orders, resulting in a Shopee payment failed S13 error message. The exact reason behind this error is unclear, as Shopee customer support has yet to provide a clear explanation, leaving users seeking alternative solutions.
Possible Causes of Shopee S13 Error
Before we explore solutions, understanding some potential causes can be helpful:
- Technical Glitches in the Shopee App: App or website bugs may cause the Shopee app S13 error at checkout.
- COD Payment Restrictions: COD transactions may be subject to temporary issues or restrictions within the Shopee system.
- Network or Connectivity Issues: Unstable internet connections can contribute to Shopee payment issues.
- Account Restrictions or Verification Problems: Shopee accounts with incomplete verification or restriction flags might face this error.
How to Fix S13 Error in Shopee: Step-by-Step Solutions
While there isn’t a guaranteed fix, here are several methods that many users have found helpful in bypassing the Shopee payment error S13:
Switch to a Different Payment Method
For many users experiencing the Shopee checkout error S13 specifically with COD payments. Switching to another payment method has been an effective solution. Here’s how:
- Choose a Credit or Debit Card: When prompted to select a payment method, opt for a credit or debit card instead of COD.
- Try E-wallet Payments: If available, use e-wallets like ShopeePay or others linked to your Shopee account.
Note: While COD remains popular, users experiencing the S13 error in Shopee may need to temporarily switch methods to complete their purchases without issues.
Contact Shopee Customer Support
If the above steps don’t resolve the Shopee checkout failed S13 error, reaching out to Shopee customer support might be your best option. They can check if the issue is account-specific or if there’s a temporary technical difficulty affecting your region.
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