Are you getting ‘an error occurred while placing order’ while ordering items from Pokemon? Let’s learn how to fix Pokémon center error 17.

When you’re excited to snag some exclusive Pokémon merchandise, encountering an error like Pokémon Center Error 17 can be incredibly frustrating. This error disrupts the shopping experience, especially when you’re eager to complete your order for the latest collectibles, apparel, or gaming accessories. In this comprehensive guide, we explore the most common reasons behind this error, offer detailed troubleshooting tips, and provide actionable steps to ensure a seamless ordering experience.
Pokémon Center: An Error Occurred While Placing Order
One of the most common hurdles customers face on PokémonCenter.com is when the billing system cannot verify the payment method details during checkout. This error often appears unexpectedly, leaving shoppers confused about why their order cannot be processed.
The root cause of Pokémon Center Error 17 frequently relates to issues with the billing verification process.
These problems might be caused by a mismatch in billing information, outdated payment details, or even temporary server issues on the Pokémon Center website.
Many users report that the error is linked to a failure in matching the billing address provided during checkout with the information on file with the card issuer.
In other cases, the issue might be due to the system not being able to process payment methods from overseas or even glitches related to using a guest checkout option rather than a registered account. With this in mind, it’s critical to explore every potential cause to effectively troubleshoot and resolve the error.
What is Pokémon Center Error 17
Pokémon Center Error 17 typically arises from one or more issues related to the payment method verification process.
Below are some of the most common causes:
An incorrect billing address is often at the heart of the problem. When your billing address does not exactly match the details recorded by your card issuer, the payment system will reject the transaction. This mismatch can occur if you have recently moved or if you inadvertently enter the address incorrectly.
Another frequent cause is insufficient payment information. This occurs when essential details such as the cardholder’s name, billing address, or email are missing or entered incorrectly. The billing system relies on these details to verify your payment method before processing an order.
For those using an overseas billing address, issues may arise if the address does not perfectly align with what your card issuer has on file. International transactions can sometimes introduce additional complications, such as currency conversion fees or taxes, which may further disrupt the ordering process.
Additionally, guest checkout issues are a well-known contributor to Error 17. Customers who opt to check out as a guest instead of creating a Pokémon Center account may experience difficulties during the payment verification process. This is because a registered account typically provides an additional layer of authentication and allows the system to retrieve more detailed information about your order history.
Pokémon Center Error 17 Solution
To help ensure a smooth order process and avoid errors like Pokémon Center Error 17, consider the following troubleshooting steps:

Use Your Actual Overseas Billing Address: Ensure that your billing address exactly matches what your card issuer has on file. This is especially important if your payment method is registered overseas. Double-check for any typos or formatting differences that might cause a mismatch.
Verify Billing Details: Carefully review all your billing details before confirming your order. This includes your address, email address, and other personal information. Even a minor discrepancy can trigger the error, so precision is key.
Create a Pokémon Center Account: Instead of using the guest checkout option, create a Pokémon Center account. This not only minimizes the risk of encountering billing errors but also allows you to easily track your order history and manage your account settings. A registered account provides a more streamlined checkout experience by storing your payment and shipping information securely.
Try a Different Payment Method: If your primary card is not being accepted, consider using a different credit or debit card. Alternatively, you can opt for PayPal if it is available. Sometimes, the issue might be isolated to one specific payment method, and switching can help bypass the problem.
Switch Browsers or Devices: If you suspect that the error might be due to browser compatibility issues, try placing your order from a different browser or device. Clearing your cache and cookies may also resolve underlying issues that could be affecting the checkout process.
Ensure Sufficient Funds: Confirm that your payment method has enough funds to cover the total cost of your purchase. This includes any additional charges such as taxes, shipping fees, or currency conversion fees, especially for international orders.
By implementing these troubleshooting steps, you can significantly reduce the likelihood of encountering Pokémon Center Error 17 and enjoy a smoother, more reliable checkout experience.
Why ‘an error occurred while placing order’ occurs in pokémon center
Billing Address Mismatches
The most common reason for errors during the ordering process is a mismatch between the billing address entered and the one on file with your card issuer. This can happen if you have recently moved or if there is any discrepancy in formatting (such as abbreviations or punctuation). Ensuring that your billing address is entered accurately, including street number, name, and ZIP code, is crucial. If you are unsure, it’s best to check with your bank or card provider to confirm the exact address details they have on file.
Payment Information Verification
Another critical factor is the thorough verification of your payment information. The billing system uses your details to authenticate the transaction. Even a minor error in your name, email, or card number can result in a checkout error. Therefore, always double-check every field before submitting your order.
Account vs. Guest Checkout
Using a Pokémon Center account instead of opting for a guest checkout can make a significant difference. Registered accounts not only store your details for future purchases but also add an extra layer of security and verification. When you are logged in, the system can automatically populate your saved details, reducing the risk of human error and ensuring that your order is processed without hiccups.
How to Locate Your Order History
If you experience issues during checkout, you may worry about losing track of your order. It is possible that you might have checked out without being properly signed in, even if you believed you were logged in. Here’s how to locate your order history:
- If You Ordered as a Guest:
- Navigate to the order page found in the footer of the Pokémon Center site.
- Enter your Order ID and Zip Code (or postal code for Canada or the UK).
- Your Order ID is provided in the order confirmation email you received immediately after placing your order.
- For Registered Users:
- Log in to your Pokémon Center account to view your complete order history.
- Registered users can easily access details such as the status, tracking information, and any updates regarding their orders.
- Regional Order Pages:
Pokémon Center provides specific order pages for different regions, including the US, Canada, the UK, Australia, and New Zealand. If you are unable to locate your order history, you can refer to these dedicated pages. If issues persist, submitting a support ticket to the Pokémon Center support team with your order number can help you get the necessary details.
Additional Troubleshooting and Related Issues
While Pokémon Center Error 17 is primarily associated with billing verification issues, other errors may also occur on the site. Some customers encounter Pokémon Center Error 15 or face general checkout problems that result from similar causes. These may include:
if above mention solution did not work for you the contacting Pokémon Center support is the best option for you.
Well, ensuring that you add key email addresses like info@email.pokemon.com, support@pokemon.com, and support@pokemoncenter.com
Why It’s Important to Maintain Accurate Payment Information
Maintaining accurate payment information is critical for a smooth checkout experience on Pokémon Center. Many users underestimate the importance of keeping their billing details up-to-date. However, outdated or incorrect information can lead to multiple issues, including checkout errors like Error 17. Here are a few reasons why accurate payment details matter:
Prevents Billing Mismatches: Accurate billing information ensures that your transaction is verified without any hiccups. When your details match exactly with what your bank has on file, the payment process is more likely to be smooth and error-free.
Improves Transaction Security: Up-to-date information reduces the risk of fraud or unauthorized transactions. It also builds trust with the payment gateway, ensuring that your data is handled securely.
Facilitates Faster Order Processing: When all your payment details are correct, the Pokémon Center system can process your order faster. This means you’ll spend less time dealing with checkout errors and more time enjoying your Pokémon merchandise.
Final Thoughts
Experiencing an error during the checkout process is never pleasant, particularly when you’re excited to complete your purchase and receive the latest Pokémon merchandise. Pokémon Center Error 17 is typically linked to billing verification issues, but by following the detailed troubleshooting tips provided in this guide, you can overcome these hurdles.
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